Travel for work and find this very pleasant hotel. At first I think that for the price it was going to be a bad experience, but I was surprised with the comfort of the room and with cleaning it, in these times of contingency is super The hotel is very comfortable and very comfortable.
La estancia en el hotel Hampton Inn by Hilton Ciudad del Carmen fue un caos, reserve tres habitaciones para el viernes 7 de abril; llegamos a las 15:05hrs, tardamos en registro 30min, nos entregaron las llaves y me dijeron que una habitación no estaba disponible todavía, que esperara 15min, 3 familiares que ocupaban esa habitación estuvieron esperando 1hr con 15min para que la entregaran, retrasando nuestro programa de actividades. Entre a mi habitación la cual era doble, en una cama tenía un cobertor maquillaje y pensé “ha de estar manchada, bueno, tolerable”, usamos el sanitario y la taza no desalojaba y no funcionada adecuadamente el flotador dije “ok lo puedo solucionar” usamos el cesto de basura como cubeta. Nos alistamos y nos fuimos a nuestras siguientes actividades programadas, porque una ya habíamos perdido por el retraso en la entrega de la habitación. Cuando regresamos a las 22:00hrs, después de asearnos, procedimos a acostarnos, y oh sorpresa, la otra cama olía fuertemente a orín, el cobertor, las sabanas, la cama, inmediatamente llame a recepción, me dijeron mandarían a una persona; llego a las 23:15hrs, me entrego 2 sabanas y lo invite a pasar, le dije que oliera la cama, no se quiso acercar, me dijo “ahorita vengo”; regreso con otras 2 sabanas y me dijo “no tenemos permitido cambiar las sabanas nosotros”, y le pedí que se llevara las sabanas sucias, me indico que las dejara a un costado que mañana cuando hagan limpieza se las llevarían y se fue; tuve que cambiar las sabanas, dormir con el olor a orín, voltear el colchón porque nadie me dio solución en ese momento. Al día siguiente, a las 10:00hrs, hablé con una representante del hotel llamada Sandy, le conté los inconvenientes, llamo a la ama de llaves y al encargado de mantenimiento, los 3 se comprometieron a realizar una limpieza profunda y a mejorar el desempeño del sanitario. Estuve fuera del hotel 10 horas, cuando regresé de la playa, noté que no nos dejaron toallas, las pedí y me dijeron que no tenían disponibles porque estaban en el área de secado, esperamos 1hrs y media para que nos llegarán las toallas, después del aseo, me acuesto y el cobertor olía nuevamente a orín, solo el cobertor, procedí a voltear el colchón y era el mismo, la limpieza profunda no fue tal; hable a recepción y mandaron a una mucama, la cual si olio y reconoció el mal olor, ella si procedió a traer un cobertor y cambiarlo, la taza de baño seguía igual que al principio. Ya en el día de salida, pedí hablar con la representante a las 09:30hrs, esta vez había un señor, no recuerdo el nombre, le dije mi molestia e indignación, al final me dijo que me reembolsaría una noche, acepte y dije que era lo mínimo que podían hacer. Subí a mi habitación, enseguida tocaron a la puerta, era el representante diciéndome que no podrían realizar el reembolso, que me proponía ser miembro honors y darme puntos para compras en Amazon y utilizarlos en hoteles de la cadena, no acepte ser miembro de una cadena donde el persona
When you stay at One Ciudad del Carmen Concordia in Ciudad del Carmen, you'll be near the airport, within a 5-minute drive of Church of Our Lady of Fatima and Our Lady of Carmen Church. This eco-certified hotel is 1.8 mi (2.9 km) from Laguna de Terminos and 1.9 mi (3 km) from Zaragoza Park.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is complimentary (available 24 hours).
Stay in one of 126 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, as well as phones with free local calls.
Very Good
43 reviews
4.2/5
Price from
CAD 70
per night
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I'm surprised by this hotel's score. Here's my experience. The room has a TV, fridge, bed, and bathroom facilities. You share the 'desk' with the TV, and the chair puts you way below a comfortable working height. These are minor gripes. Here's why you shouldn't say here: 1. The shower will not provide hot water. After 15 minutes, the best I got was just the right side of uncomfortably cold. 2. Contrary to the summary, no one here speaks English. 3. If you use room service, order your food 2 hours before you want it: After 5 minutes on hold, you ask the operator for room service. Practice your Spanish, English gets you nowhere. After another 10 minutes, you get some other guy. He'll ask you to call back in 20 minutes. Call back - repeat the above loops, but this time all you can hear is background noise. Once the phone is picked up in the kitchen, it's just dumped on a table. Now go to reception and order. 15 minutes after that, you'll get a call to tell you that they don't have the dish you ordered. Of the six listed, three were unavailable when I stayed.So choose the inevitable floury thing, beans and chilli. One hour later, your 'food' will be delivered - almost warm - dumped in a styrofoam box with a plastic fork. Anywhere would be better than this.
El hotel en sí es correcto, pero le falta mantenimiento y revisión de las habitaciones antes de entregarlas. Llegamos y nos dieron una habitación en la que no funcionaba la cisterna del baño. Nos la cambiaron y en la nueva no funcionaba la caja fuerte. No sabían cómo abrirla. Vimos otras dos habitaciones y tampoco funcionaba... Al final nos tuvieron que cambiar la caja fuerte. Los teléfonos de las habitaciones tampoco funcionaban. Con todo esto perdimos bastante tiempo. Más detalles de descuido: La piscina de la azotea tiene dos estructuras flotando que no sabemos para qué sirven y un agujero en la pared, los adoquines de la entrada están todos desencajados, el personal del hotel comiendo en el mostrador de la recepción... hay dos hoteles en uno: El Fiesta Inn y el Fiesta Inn & Loft. Las habitaciones del Fiesta Inn no tienen nevera. Una pena porque está bien situado y podría ser un buen hotel si se tomaran más en serio el mantenimiento del mismo.
Good accommodation, reception attention, c@ma wide, excellent cleaning, satisfactory rest and good and exquisite breakfast, very competitive for the price agreed, return as it covered my expectation
If you are looking for a hotel near the airport, you will find City Express Junior by Marriott Ciudad del Carmen Aeropuerto is conveniently located just 5 kilometers away. We are one of the hotels in Ciudad del Carmen with a strategic location and easy access to the main roads leading into town, as well as Bahamitas, Puerto Real, and Punta San Julián beaches. During your stay, you are welcome to enjoy our room service and complimentary American breakfast. We are a hotel with a pool in Ciudad del Carmen, perfect for enjoying the warm weather. This clean and accessible accommodation offers everything you need for a comfortable stay. Just 4 kilometers from the hotel, visit the UNACAR botanical garden, the pier and Isla Aguada, a Pueblo Mágico where you can observe dolphins in their natural habitat. Indulge in traditional Mexican dishes like tortilla de mariscos and pan de cazón. Enjoy a restful stay with us, book your room today at City Express Junior by Marriott Ciudad del Carmen Aeropuerto.
When you stay at Hacienda Real del Carmen in Ciudad del Carmen, you'll be near the airport, within a 5-minute drive of Resurgimiento Stadium and Church of Our Lady of Fatima. This hotel is 1.5 mi (2.3 km) from Plaza Zentralia Shopping Center and 1.6 mi (2.5 km) from University Cultural Center.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).
Make yourself at home in one of the 106 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
The hotel is beautiful and clean, but the attention is bad, when they arrived we were received with bad face and the receptionist was more busy talking with his friend than taking care of us, but in general everything was okay, The hotel is clean and the beds are very comfortable.
Located in Ciudad del Carmen, Hotel Acuario Ciudad del Carmen is within a 5-minute drive of Victoriano Nieves Cespedes Museum and Our Lady of Carmen Church. This hotel is 0.9 mi (1.5 km) from Zaragoza Park and 0.9 mi (1.5 km) from University Cultural Center.
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, La Fuente, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Stay in one of 80 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and complimentary bottled water, as well as phones with free local calls.
39 reviews
3.0/5
Price from
CAD 40
per night
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