The Ritz-Carlton, St. Louis

Staff, very warming and helpful rooms, clean bright and well maintained

Pros: The room was beautiful, modern and very well appointed . Housekeeping was seamless . Breakfast buffet was absolutely delicious and had something for everyone . Staff at breakfast were accommodating and provided excellent service . The Cigar Club was outstanding . Ambiance , service and drinks were unique and very enjoyable . Lobby was very beautiful in an old school kind of way. Lovely hotel. Cons: front desk staff needs better training . Upon arrival we sat there for about 10 minutes being simply ignored by two front desk staff members who were helping someone . I understand perfectly they were busy but least a greeting would have been nice , or one of the two staffers attending to us while the other one helped the other guest . Once they helped us, they were polite, but not overly welcoming . Through the fine resorts and hotels programs we didn’t get the automatic upgrade or the welcome amenity that we should have received . Upon check out we had to call someone because the two front desk staff members available were in the back room chatting and laughing loudly but no one attending to the front desk. Towels, please replace them or at least bleach them . They all had seen better days. The smaller towels were in better shape and you could see the contrast with the large older looking towels . These details matter a lot at a hotel like this. Overall it was a nice stay but at times didn’t seem to match other stays at other Ritz Carlton properties we’ve stayed at in terms of attention to detail or level of service provided by the front desk.

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

Excellent customer service

Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

This Ritz should be used as a training ground for their staff. From check in to the meeting spaces to the outstanding club level this hotel may have some of the best staff we've ever encountered. The hotel is nice, in a decent location and has nice rooms, but the 5 stars given is for the best staff of any Ritz in recent memory!

Dinner was delicious

My company held an event here for three days and we had a wonderful experience. Huge thanks to the whole team from beginning to end. Lydia and Nayden at the reception desk were so friendly and helpful! Our banquet managers and staff made the entire event go on without a hitch. This doesn't happen often. Olumide, Goran, Judith and Aldean were so professional and went above and beyond for us. The banquet staff I'd like to highlight include Ben, Richard and Akberet. Leslie who is apart of hotel staff was always a kind and friendly face. And last, but certainly not least, Shawket thank you so much! We'd love to continue using the Ritz-Carlton for our future events.