I had booked a room for my stay months ahead of time, got the confirmation email, and was set. When I arrived to check in on May 31st, the front desk worker told me that the hotel could not honor the reservation I had as it was for the weekly rate, and I had only booked for 4 nights. They forced me to cancel that reservation (that the Wyndham website ALLOWED me to make) and rebook a room - this added $200 to my original price. When I called Wyndham later, they told me that the hotel was not within their rights to not honor the reservation I originally had, even if it was a website or booking error. I had a confirmation number and had been booked for months. They opened a Customer Care ticket against the hotel, saying they would handle it. When I checked on this a day ago, they said that the hotel had told them they were trying to get me to call to handle it, though they never said anything to me. I am currently getting the runaround from them as they won't tell me when the general manager will be in when I do call, and the times they say that this person might be there, they are not and they are ”not sure” when the manager will come in. How do you not know when the manager will be on site? They said they would have them call me. This has also not happened. What a joke. Besides that, the room was terrible. For $95 a night I am not expecting a palace or even a super nice room. But my door barely shut/locked and I was on the first floor. The seal around the door was broken, so both light, bugs, and weather all came into the room. I was dealing with spiders all weekend. My shower had huge holes in the tub, and when turned into shower mode, only half of the water came through the head - the rest still came through the faucet. There was no hair dryer, and the vent in the bathroom didn't work. There wasn't even a clothing bar to hang anything up if I wanted to. Go somewhere else. This place is absolutely misrepresented in the photos online, and is really falling apart. The parking lot is pothole city, there's a huge dumpster currently blocking several spaces, and there is no ice OR vending machine. There's hardly a breakfast offered, and they do nothing about noise from other patrons if you complain. I will definitely NEVER be staying here again. They have officially lost my business. Spend an extra $10-15 a night and go to Super 8 or Red Roof or Econolodge if you are going to Cloverdale.
97 Reviews