During my stay, I encountered several issues that detracted from my overall experience. Firstly, I was disturbed at 1 AM by a noise complaint allegedly regarding students under my supervision, despite us being on the 2nd floor and the complaint referencing the 3rd floor. When I attempted to call to address this with the front desk, I was left on hold for over 10 minutes. Upon finally speaking with staff, I was met with dismissive responses, rather than a sincere apology or attempt to rectify the situation. As someone who had to wake up at 6 AM for a 12-hour workday, the importance of undisturbed rest cannot be overstated. The lack of professionalism and attention to detail exhibited by the staff at this establishment was disappointing and has led me to the decision to never stay at this hotel again.