Hampton Inn & Suites Lake Jackson-Clute

I really was sooooo comfy in that bed! I did not want to get up the next morning. The people were very courteous and helpful, especially Monique when I checked in.

Room door keys didn't work in two different rooms.

While it is a Hilton brand, there is no digital key even though the confirmation emails said one was coming. Reception was friendly when we arrived after 4:00. Our room was on the third floor and the carpet in the halls are heavily stained. Our room was a suite and very much in need of refreshing. Our nose tissue container had one tissue and an empty wrapper. The toilet is the very old style where you feel like you’re going to fall to the floor before you actually sit! The TV is in the center of the room and barely swivels so not seen well from the sofa or the bed. The floor lamp doesn’t work and the Ethernet connector is so very passé. There’s a safe but it’s locked with no instructions and there are no glasses in the room. There were little flying bugs in the bathroom sink when we got there, we washed them away, not sure how or why they got there. The coffee in the room is actually good and choice of coffee for breakfast was good. The hot breakfast was cheese omelettes, Canadian bacon, breakfast potatoes, waffles, oatmeal. The cold was cereal, muffins, fruits.

Staff was very helpful and professional.

All in all a good experience. Had room key issues initially, but was resolved.

Courteous staff. Breakfast.

Greetings Potential Guest, I am a former employee, and from working at this hotel its obvious and known fact that some of these reviews are posted by employees to make the property seem better than it is. During my short time working at this hotel, I had many guest encounters, where guest reported bed bugs in some of the guest rooms, and some guest also mentioned they saw roaches in their room and in other areas of the hotel during their stay. Management tends to sweep this issue under the rug and provides the guest with an excuse that the roaches they are seeing are tree roaches coming in from outside due to the heat. I feel it's safe to say when you travel and are staying in a hotel you want your room clean and you defineatly don't want to share the room with any pest infestation. The unpleasant oder thru-out the hallways is not from the nearby plants, which management will use as the excuse. Its from the years of filth that is inbeded in the carpet due to the years of neglected property management and upkeep. The hotel provides a complimentary hot breakfast for its guest. But most of our guest are unaware that the majority of the time their breakfast consist of left overs that have been cooked and reheated ranging anywhere from 3 to 5 days prior. The Hampton Happy Meal breakfast bag at the front desk which contain a frozen bagel, water and a Orange often times are the safer route to take and sound more appealing than the hot breakfast. The hotel night shift is required to prepare and set up the breakfast for service starting at 6am and ending at 9am for guest. The hotel night shift does not have a food handlers or food safety certification and alot of times there is no certified breakfast attendant present until service has ended and they only come in for clean up. When you check out if you have experienced any of what i have mentioned theres no doubt you would be running out the door. But before you leave make sure you get a receipt with a zero balance before leaving. I have witnessed people be charged after they have departed and I have printed emails that were sent to guest after their departure, informing them that they are being charged for damaged bedsheets. towels or items missing from the guest room. All to later find out that the items were washed and reused and misplaced by the hotels own housekeeping. But do you think the guest was issued a refund for the items they were charged for? The Answer is NO they were not. If you are a extended stay guest you have to request housekeeping, you may or may not get it its all depending on the amount of check outs or housekeeping staff available for that day. Safety isn't really a issue, however from time to time there are some local area homeless individuals in the parking lot and a few times there was some disruptive guest that caused a few proplems. Its always safe practice and encouraged when you are a guest at a hotel and in your hotel room to keep the deadbolt and latch secured. There hav

Hotel Staff was friendly and courteous. The Hotel and room cleaniness were above exceptional!

Excellent