Coconut Creek Hotels with Gym

I was really disappointed with this hotel. They took the time to leave me a note to welcome me but did not take the time to make sure the room was clean. I found a dirty sock by the bed. My poor disabled Mom was so upset. I am a Hilton employee. Makes us all look bad. The breakfast attendant was not. The maintenance man got me a muffin. I tipped him. The property seemed ok. Only 1 elevator worked so the wait was20 minutes to come and go on the 2nd floor. A whole family got off so we could get on. They took the stairs. They have a beautiful water scene in the lobby. Maybe they should sell it to have enough money to fix the other elevator. Plus equiste gym equipment. If they sold some of them to help with cost of the elevator. I think people would be ok with clean rooms and a working elevator instead of high priced extra items. I know my disabled family would.

It’s so rare these days to have such an incredible customer service experience and also an amazing hotel experience. The gentleman who checked me in helped me with directions over the phone. When I finally arrived, he was so kind and pleasant. I’d been in the car for several hours and my gps took me to an apartment complex nearby, I was frustrated and in town for business. He politely thanked me for being an elite member, I laughed because I was downgraded this year in status. Well, he still upgraded my room and rolled out the red carpet. There was another gentleman who greeted me walking by and offered fresh cookies/popcorn. It’s the small things that make a huge difference! When I got to my room, it was everything I love about Residence Inn with the bonus upgraded room. It just made me feel special and important, a small gesture but one that made a big difference. He even phoned the room to make sure everything was perfect. I frequent the Ft. Lauderdale area often for work and I will ABSOLUTELY return to this hotel! I only took one pic of the door but I wish I’d taken more. The room was amazing.