Hotels Near The Culinary Stone in Coeur d'Alene

We've stayed at this hotel quite a few times over the years...each time it's gotten worse. This was our last time! 1. Found two COCKROACHES in the room. They tried to say that they were 'Water Bugs', and the manager, Yvette, insisted that Idaho doesn't have Cockroaches. Wrong...I looked up water bugs, and these were no water bugs. You can just look online and there's many sites you'll find regarding Idaho and Cockroaches. Cockroaches Found in Idaho are mostly German Cockroaches. These are one of the most common species, not only in Idaho but nationwide. German roaches are mostly light brown in color, while some can appear slightly reddish as well. But, YES, there are Cockroaches even in Idaho! 2. The rooms there have always smelled. This time was worse than ever. Either from cigarette smoke, or just a filthy, worn carpet. But the room wreaked. The manager, Yvette, tried to call me a liar, and said the room didn't smell. 3. The chain lock on our room door was broken off, and also the lock on the exterior door to the hotel would not lock. Anyone could just walk into the hallway from the street. It was like that for the 4 days we stayed there, and they were told the first day. 4. Dirty, run down, and after all the problems during our stay, the manager Yvette was indignant, rude, and said we could go elsewhere. I asked for a discount, but she tried to tell me that I was given a discount when I first reserved the room. Wrong...it was the going rate being offered online as a veteran. She also noted that I had a couple of complaints during my last stay, which is true. However it's gotten worse, and worse...but we kept trying to give them a chance... I'm sad that it had to come to this. I've never posted a complaint like this, but Yvette was so indignant and rude when I tried to explain the problems we had, that I feel I should let other travelers know. I'm sending a complaint to Wyndham as well. But they've probably received tons of complaints about this hotel and staff. Check out the hotel and room BEFORE you agree to stay!

Great Stay.

Throughout my stay I've received amazing customer service from both management and staff. Friendly,informative,personable and funny along with going above and beyond to help with a problem involving a bank error while staying here. Tina,Jessica and Jesse were all so amazing and welcoming. Super clean rooms,plenty of amenities and just an overall really chill environment that was more than suitable for myself and my young son. Would definitely recommend to anyone for any reason.

In the good location in Coeur d’Alene, when you get off the highway, there are a lot of fast food nearby, the service staff is very good, the room is very clean, we left without breakfast so we can’t comment on it, overall, the stay was very satisfactory.