Kathleen
September 19, 2023
When I made the reservation I looked for 1st floor option and it didn't specify. When I got here there wasn't a first floor available. Staff were wonderful and tried to accommodate. Would have liked to know. Getting knee replacement and stairs are difficult. Usually on the booking information it says for a ground floor or 2nd floor. I looked and didn't see the information. Wrongly assumed there was only one floor.