Popular College Park 4-star Hotels

Where to begin,… Let me preface my review by saying that my status with Marriott is Titanium Elite and I’m Hilton Diamond at the same time. I travel a lot with work. So I cash in a few points on my way down to Florida with the wife…. And the Westin ATL Airport fit in that schedule due to convenience. Now for the goodies. Cold water shower at 6:30 AM,.. and it wasn’t intentional. It was cold. The front desk clerk that I went to see (in person) had zero knowledge of the water situation but offered to send someone up to my room to check. Ha. Like I don’t know how to turn on the shower properly. Are you kidding me? I stayed calm. How about some urgency to contact “facilities right away” and then promise to call or text me with the status. No, just a “sorry about that. Very Poor service. Then over to the coffee where I had 1 regular coffee in the room and 2 Decafs (who does that?). One of the creamers was out of date by the way. Nice touch. And now for my pillow issue. I really don’t like to complain,… I rarely write hotel reviews,.. but seriously, the feather pillows were so impossible. At 2am, I combined 2 pillows into 1 pillowcase because the feather fluff was just gone. These things don’t last forever. But back to the water situation,… 1 hour after my front desk meeting, the water in the sink is getting warmer so I can shave,… not hot,… but promising. Where’s my contact from the desk? Nice. The door to the bathroom is as thin and “tinny” as a 1970s solid bedroom door. Obviously a cheap replacement when the original door had to be removed. Cheap wood doors like this are loud and also peel (like this one did) at the bottom due to the moisture and use. Are you getting a picture here of the situation? Have I mentioned that the shower dispensers for bath wash and conditioner were completely empty? 1 bar of soap in the room. Good thing the water was cold or that would have been a problem. My advice,…. keep moving down the road or up the road, whichever direction you are heading. The Marriott brand is better than this. Service and quality are suffering in many areas these days,..but at this Westin,… It’s just gone.

We stayed at the Renaissance Atlanta Airport Gateway before our flight to Mexico. The check in was so easy and the front desk staff was so nice. They answered all my questions concerning leaving our vehicle and the checking out process once we returned. Since we had an early flight, we stayed an the hotel and ate & visited the bar. The food was good and the bartender was so awesome. It was a nice evening so we took our drinks and sat outside for a while. They have a very nice outdoor area to have drinks and/or to hang out. The room was wonderful - very spacious. The bed was so comfortable and the dark curtains made it extremely easy to get to sleep early. I definitely recommend!

The farthest hotel from the skytrain hotel station, but only a 2-3 minute walk. If you have a lot of luggage, you can also call a taxi to pick up and drop off at the station. The room is large and clean, the water is hot enough, and there are 2 free small bottles of water. The sound insulation is very good and not noisy at all.

The answer to the question of the airport to the airport is not very good. There is no indication that the way to the domestic terminal and the international terminal is different.

Had a great time on our 2 night trip. Only problem we had was it took us over an hour and a half to get our food from the restaurant downstairs. Thankfully the hotel covered our expenses due to our troubles. Everything else was wonderful. Beautiful views from the 15th floor. Super close to Georgia aquarium, world of coke, and more!

I spent two nights here and it was very pleasant and I have no critical issues. However, I would like to compliment two of the staff at The Burger Place restaurant, Kristina and Rochelle. They were very nice and helpful and made my dining experience wonderful, especially after returning from a two-day overseas trip! Steve at the front desk was very nice and helpful as well. Thank you to all and I will return as soon as I can.

Honestly, for the price I paid it was fair. I stayed on the top floor, which allowed me to be away from any noise. The bed was comfortable and the bathroom was clean. The carpet and bed lining could be updated to give a better experience, but it's not as bad as people made it out to be.

I just checked into this hotel and this is the single worst hotel in the IHG portfolio and it’s all because of customer service. Clearly there is no training provided and it’s not regarded. I walked in the hotel with my grandson and was not greeted by the (apparent manager Brad Tolliver) or Ashantia, the front desk clerk. She promptly asked for my name and picture ID. There’s a wheel out front for Club Members to spin and win things so I spinned the wheel. She paid no attention nor did she bother to ever acknowledge if I was a reward member. I asked her if there was a room available on a higher floor. She said “no, your room is on the 2nd floor”. I said ok. Sigh. She’s not nice. But I’m gonna keep it in the road. She asked if I was parking a car. I said yes but at the time there was a party coming out of the elevator who was talking so I couldn’t hear her. I asked her what she said. She looked up at me and rolled her eyes and never repeated herself. She took my credit card. Said that the parking would come out of the incidentals. (I know that my parking is included in my rate but I’m trying not to be confrontational). She walks away and doesn’t say goodbye. Just drops my keys. Doesn’t say where the elevator is, welcome to the indigo… nothing .. just disappears. I ask Brad Tolliver if there is a manager. He states he is one. I ask him if he’s ok with her behavior and level of customer service and he’s silent. He says nothing! Not a thing!! I can’t get past that. This hotel isn’t nice enough to deal with bar customer service. It needs updates but if the customer service was better it would be tolerable. The area of town is sketchy at best and it’s noisy because It’s Right by a roadway. It’s a no for me.

Cost-effective! Although there is a free pick-up and drop-off from the hotel's car, it is basically 30 minutes/shift because it is a little smaller. Other sizes are slightly larger, and the number of trips is frequent; The environment is beautiful because it is in the hills

We stayed at the Embassy Suites by Hilton in a family vacation. The hotel was very clean, comfortable and the services were excellent. we highly recommend this hotel!