We received no assistance from clerk upon check in when we had difficulty w/ the door (our fault) despite looking at us 3 times, we received no answer to the emergency red phone. Their restaurant was not open, and we were given vague instructions to a town 10 miles away to find a restaurant. They had no map to find our room and we had to wander a while, carrying our luggage, to find the location. The air conditioner cycled on and off very loudly all night, there was no closet or place to put your luggage. There was old hair on shower and bathroom floor, a ROACH crawled on my cooler. When all of this was reported to the front desk at check out, no recompense was offered or any follow up received. We will never, ever stay here again, despite it's proximity to the Everglades and Big Cypress Preserve.