I'm an owner that exchanged into the resort because we knew it would be a shorter stay and didn't want to waste a day doing the presentation. We were upgraded to the living waters resort (phase 4). Unfortunately, our upgrade went from a studio to an accessible studio. This felt like a basement apartment with it's low ceilings, open under cabinets (for accessibility) but felt it was unfinished. No patio chairs... didn't feel like enough linens in the bathroom, it felt like the room was setup for a single person. We asked for patio chairs (as we saw our neighbour's had some), but none ever arrived. We also asked for another face cloth for the bathroom...that also never arrived. We were just very disappointed with our stay here this time. I hope it was just a fluke. We have had great stays here before.