London Heathrow Guesthouse

Booked 2 rooms for 2 nights at London Heathrow Guesthouse in Slough. The room was absolutely disgusting. Arrived late with 2 children so decided to stay rather than look for an alternative at that time of night. Slept on a towel I’d brought rather than the horrible bedsheets. My daughter slept on my coat. Couldn’t use the shower as I would have been dirtier when I got out than when I got in. The other room my friend stayed in was even worse. Didn’t return the following evening & eventually managed to book alternative accommodation that was clean. Tried to get a refund for the unused night. Hotels simply not interested & now not responding. Told them I wouldn’t be returning that night because of the state of the room. Refused a refund due to the “terms & conditions”. Room was cancelled before I left & cancelled because of dirty & damp conditions. Hotel claiming it wasn’t cancelled. Avoid at all costs.

Overnight stay en route to T5. Cheap and cheerful and worth the relatively low price for less stress. The room was OK, clean and bed was comfy. It sits outside the ULEZ and not far from our car park, which was also outside the zone, so it saved us some cash. Would stay again if using Heathrow.

Monica was very helpful on arrival [upgraded to ensuite bstroom for mont £10 only!]met other owner Tony in the morning. Overall very welcoming. It was clean to a high standard and is superb value for money (Heathrow is 15mins [max 20 to 25 mins to terminals

Simply put, this is the worst hotel at which I've stayed in my life. The managers engage in fraud and abuse of guests to line their pockets and fail to provide anything approaching customer service. I do not take these words lightly, and if you don't believe me, simply read the other 198 reviews about the "customer service" they provide to their guests. They are the rudest and nastiest human beings with whom I've ever had the misfortune of dealing with in 30 years in the travel industry. Upon arrival, I was subjected to literal screaming, threats, abuse, and suggestion that they would call the cops: this for the simple act of arriving to check into my room (which I had already paid for). They said check-in was closed. When I showed them the booking, which CLEARLY lists a 24/7 front desk, they had no response. Quickly they switched to "scam mode", first insisting that I hadn't paid for my reservation, and demanding cash up front. When I showed them my fully paid reservation, with receipt in tow, they switched to the next scam mode, now demanding exorbitant fees for additional services: for a "late check-in fee". I asked them where that was listed. Again, no reply. Then a further charge for a "key deposit." These are nasty, rotten, human beings who are stealing from their customers on a regular basis by overcharging, double charging, and inventing bogus fees. They should be put out of business.

Friendly staff. It’s an overnight stay. With a roof over your head. Shower shared you have to put one finger on power button and shower at same time. Not good shower at all. Bring your own food and drink. Staff are friendly. Have to leave £20 cash or Id card for deposit for key. Returned when you exchange for the key when leaving.

Claimed I did not have a reservation and made me pay for it again with cash. They held our passports until we paid cash for it even they we pre paid with the booking.

A room close to the airport - ideal for an early departure (or a late arrival). In the flight path - so don't arrive early expecting to sleep! Staff friendly and helpful. Room basic but has what you need for the night; benefits from free parking too.