Radisson Blu Hotel, Cologne

Radisson Blu Hotel, Cologne Reviews

Radisson Blu Hotel, Cologne

Messe-Kreisel 3, Cologne, 50679, GermanyView Hotel Details
Radisson Blu Hotel, Cologne
Radisson Blu Hotel, CologneRadisson Blu Hotel, CologneRadisson Blu Hotel, Cologne
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Radisson Blu Hotel, Cologne Guest Reviews

4.2/5
Very Good
49 review
Verified reviews
Location4.3
Amenities4.2
Service4.1
Cleanliness4.2
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All reviews(49)
Positive reviews(38)
Reviews with photos/video(2)
Negative reviews(11)
Iwan
Standard Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 3, 2024
The room is spacious, nicely decorated and arranged. If there is any change to come, I will choose this hotel again 👍
Guest User
Standard Room
Stayed in Aug 2024
Business travelers
1 review
3.5/5
Posted on Aug 26, 2024
Good :)
Anonymous User
Standard Room
Stayed in May 2024
Business travelers
64 review
5.0/5
Outstanding
Posted on Jun 18, 2024
A business hotel that is very suitable for short stays on business trips. It is a 10-minute walk from the Messe train station. There are many dining options around the train station. The room facilities are good, and bottled drinking water is provided. The breakfast is good. I will stay here again next time.
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Vivian
Standard Room
Stayed in May 2023
Business travelers
6 review
4.5/5
Great
Posted on May 8, 2023
The room is very spacious and clean. The lobby of the hotel is very fashionable and atmospheric. There are many shortcomings. The room only provides free bottled water on the first day of check-in. Clean towels are only provided on the second day. Did not replace with a new one the next day and did not leave a new tissue 🧻 4-star charge without 4-star service
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Guest User
Standard Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Breakfast, room, lobby and service are all great
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Guest User
Standard Room
Stayed in Jun 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 22, 2023
Very satisfied with the hotel. It is convenient for going to the exhibition, but it is troublesome to go to the city. You should weigh it yourself.
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Harouzong911
Standard Room
Stayed in Nov 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Nov 21, 2023
The transportation is convenient and very good
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Max Chen
Standard Room
Stayed in May 2023
Business travelers
24 review
3.2/5
Posted on May 13, 2023
The check-out time is too long and the service is not good
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Global45390463100
Stayed in Sep 2024
Business travelers
5.0/5
Outstanding
Posted on Sep 10, 2024
Great place to stay whilst attending conference and fairs. Professional and kind service. Rooms are spacious and clean.
Guest User
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 1, 2024
If you are visiting Köln Messe this is the perfect hotel to stay as it is just across the street. We were only on a leisure trip so for us it was a bit outside thecity centre but the train station is only a 10 minute walk away. Nice hotel with a nice breakfast. Very welcoming staff. Good room. Quiet.
chrisG9784QG
Stayed in Jun 2024
Other
3.0/5
Posted on Jun 27, 2024
Upon arrival, Was told that someone else had checked in under my name(What checks they do I don't know)... Tried to charge us €600 for a twin room for the night - Double my booking made. Finally put us in a room, No Shampoo, Washing products. Tried to get a 2nd Key Card and was denied as they said we were in another room which we hadn't even been near. Just very Disappointing. Hotel was nice though.
Response from Property: Dear guest, Thank you for taking the time to write a review. I sincerely apologise for any inconvenience this confusion may have caused you. We have now found out where the mistake was and will ensure that this does not happen again. Of course, we hope to see you again soon and if you have any questions or requests in the meantime, we are always here for you. Best regards, Franziska from the Radisson Blu Team Cologne
Franie32222
Stayed in Jun 2024
Other
4.0/5
Very Good
Posted on Jun 13, 2024
Highly recommended. All the staff was very friendly, the room was comfortable and the breakfast was very good. The only reason that I left a 4 stars is because I upgraded the room to garden view and the view was other rooms and I also upgraded to have a bottle of wine in the room but it was never delivered.
Response from Property: Dear Guest, Thank you for the great feedback. We are very happy to hear that you enjoyed your stay with us. However I am sorry to hear that there were issues with the room and the wine you booked. Please be assured that my colleagues at the reception are always willing to help with requests like this even after check in. I hope to welcome you here again soon. If there are any questions or wishes in the meantime please do not hesitate to contact us at any time. Kind regards, Franziska from the Radisson Blu Team Cologne
ShaeX
Stayed in Jun 2024
Business travelers
2.0/5
Posted on Jun 5, 2024
Nobody answers the phone from your room to order room service or to speak to reception I tried all evening for both them when I walked down to reception they told me room service was now finished but I give it a star extra for the manager who helped with my complaint he had some food made for me and brought ti my room himself, however I then tried ti get a coffee at lunch time and was told nobody is working or coffee available
Response from Property: Dear Guest, Thank you for your review. I am sorry to hear that there were some issues during your stay that left you with a negative feeling. I will make every colleague at the reception and the bar aware of the importance of answering the phone again even in busier moments. I am very happy to hear though that my colleague was able to assist you in the end and provided the good service we are known for. I still hope to welcome you back very soon and I am sure to be able to exceed all of your expectations then. Kind regards, Franziska from the Radisson Blu Team Cologne
A4655JTadem
Stayed in May 2024
Business travelers
1.0/5
Posted on May 20, 2024
Noise outside room Room key are used for elevator but room key does not work so you can not use elevator Breakfast not incl in price Air extract does not work in bathroom The staff at the reception a “cooled down”
Response from Property: Dear A4655JTadem, Thank you for taking the time to share your experience with us on TripAdvisor. We are sorry to hear that your stay at the Radisson Blu Hotel Cologne did not meet your expectations. We have already addressed your concerns in your internal review, and we want to assure you that we take your feedback seriously and are working on improving our services. Regarding the noise outside your room and the issue with the room key not working for the elevator, we sincerely apologize. Our technical team has been informed and is working on a swift resolution. We will also ensure that the ventilation issue in the bathroom is promptly fixed. As for the breakfast, we offer our guests the flexibility to choose whether to include it in their booking. This way, guests only pay for the services they actually use. We regret that our reception staff did not provide the level of service you expected. We will address this internally and implement training measures to ensure that all our guests receive a warm and helpful welcome. We hope you will give us another opportunity in the future to provide you with a more enjoyable stay. Best regards, Maximilian from Radisson Blu Team Cologne
gardenfred
Stayed in Mar 2024
Business travelers
4.0/5
Very Good
Posted on Mar 14, 2024
A very modern hotel near to exhibition halls and not too far from old town. Large atrium serving as bar and reception gives it a nice feeling. Bedrooms have what you expect for this brand Photos of City around adding to local atmospher Good breakfast and limited but nice evening meal options One side us on busy road with fly over
Response from Property: Dear guest, Thank you for taking the time to write this review. We are very happy to hear that you enjoyed your stay here as much as you seemed to have enjoyed other Radisson hotels. We are looking forward to welcoming you soon again in Cologne or any other city and please let us know if there are any questions or requests in the meantime. Kind regards, Franziska from the Radisson Blu Team Cologne