Hotel am Augustinerplatz

Service: Guests frequently commend the friendly and helpful staff, highlighting their good service attitude. The reception staff are notably attentive, which enhances the overall experience of staying at the hotel.(based on 6 reviews)

Absolutely Not a 4-Star Hotel – Avoid This Place! This was one of the worst hotel experiences I’ve had. It absolutely does not deserve 4 stars — I’d give it half star, maybe 1 at best. 1- Reception was a disaster. I waited over an hour because they couldn’t find my reservation. No apology, no compensation — just pure incompetence. 2-I paid €100 extra to upgrade from a tiny single bed to a double bed — only to find it was just two singles pushed together. Completely unacceptable for the price. 3-Reception closes at night. No one to assist, and there was no phone number provided in the room for help or room service. Total lack of basic hotel service. 4-The room had no amenities. No tea, no coffee, not even a kettle. The bathroom was cramped, and room service doesn’t even exist. 5-The swimming pool? It’s not in the building — it’s in another one nearby. Misleading and inconvenient. This place is a joke compared to what it advertises. Don’t waste your money. Don’t come here. There are far better options nearby