The Kingsbury Colombo Reviews

Response from Property: Dear Valued Guest,Thank you for your feedback. We are pleased that you appreciated our location, dining options, and the support provided by our staff.We sincerely regret the initial issues you experienced with your room allocation, as well as your concerns regarding the condition of the room. This is not reflective of the standards we aim to maintain. Please be assured that your comments have been taken seriously and shared with the relevant teams for immediate review and corrective action, particularly in relation to room assignment processes and room maintenance standards.We are pleased that the matter was later resolved with an upgrade and that you enjoyed the suite and the views. Your feedback is highly valued, and we hope to have the opportunity to welcome you back for a more consistent experience throughout your stay.Warm regards,Team Kingsbury

Response from Property: Dear Valued Guest,Thank you for your lovely review. We’re delighted you enjoyed the festive atmosphere, live performances, and our welcoming service. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay.Warm regards,Team Kingsbury

Response from Property: Dear Valued Guest,Thank you for your lovely review. We are truly delighted to hear that you enjoyed your stay with us. It is especially rewarding to know that our team’s service made such a positive impression. Your kind words mean a great deal to us, and we sincerely look forward to welcoming you back for another excellent stay in the Kingsbury.Warm regards,Team Kingsbury

Response from Property: Dear Valued Guest,Thank you for your review. We’re pleased the comfort of your room and the pool area helped make your stay enjoyable. We appreciate your observations and your feedback has been shared and is being reviewed with the relevant team as we continue improving the guest experience.It was a pleasure hosting you, and we look forward to welcoming you back for a more relaxing visit.Warm regards,Team Kingsbury

Response from Property: Dear Valued Guest,Thank you for your feedback. We are delighted you enjoyed our facilities and service during your stay. We have noted on your comments and look forward to welcoming you back to The Kingsbury for another memorable experience.Warm regards,Team Kingsbury

Response from Property: Dear Miran Dabare,Thank you very much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the cleanliness of our rooms, the delicious food, and the service provided by our team.We also appreciate your comment about the room condition. While we’re glad it met your expectations in terms of cleanliness and comfort, we understand the importance of maintaining a fresh and modern environment, and we’re continuously working on improvements to enhance the overall guest experience.It was a pleasure to have you with us, and we hope to welcome you back for another memorable stay.Warm regards,The Kingsbury, Colombo team

Response from Property: Dear Hafiz,Thank you for your kind words. We’re pleased you enjoyed your stay and we look forward to welcoming you again soonWarm regards,Team Kingsbury

Response from Property: Dear Malaras,Thank you for your positive review. We are thrilled to hear you enjoyed your experience with us and truly appreciate your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay.Warm regards,Team Kingsbury

Response from Property: Dear Kuldeep,Thank you for your wonderful review. We’re thrilled you had a superb experience with us, and we look forward to welcoming you back soon.Warm regards,Team Kingsbury

Response from Property: Dear Valued Guest,Thank you for your kind review. We’re thrilled to have met your expectations and look forward to welcoming you back for another memorable experience.Warm regards,Team Kingsbury

Response from Property: Dear Valued Guest,Thank you for your kind feedback. We are delighted to know you appreciated the service and attentive care provided by our team.Your support is truly valued, and we look forward to welcoming you back again soon.Warm regards,Team Kingsbury

Response from Property: Dear Guest,Thank you for sharing your experience with us. We’re glad to hear that you enjoyed our pool, rooms, and the overall hospitality of our staff. It’s wonderful that you loved the breakfast buffet and had an excellent dining experience at the Steakhouse.However, we sincerely apologize for the delay in your room’s readiness. This is certainly not the standard we aim to provide, and we will look into improving our check-in processes to avoid such delays in the future.We truly appreciate your kind words and hope to welcome you back soon for a seamless stay and another wonderful experience.Warm regards,The Kingsbury, Colombo Team

Response from Property: Dear Mr. Leong,Thank you for sharing your feedback. We deeply regret the experience you had upon your arrival at our hotel, and we sincerely apologise for the unacceptable comment made by our staff. This is certainly not reflective of the level of service we strive to provide.We have escalated this matter to the relevant managers and Heads of Departments for immediate review and corrective action. Rest assured, this will be addressed to prevent such incidents from occurring in the future.We truly hope you will reconsider your decision and allow us the opportunity to restore your confidence in our service.Warm regards,The Kingsbury, Colombo team

Response from Property: Dear Amila,Thank you so much for your kind words. We are thrilled to hear that you had a wonderful experience with us and enjoyed the cleanliness, service, and variety of our breakfast offerings. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests, and it's great to know that their efforts made a positive impact on your visit.We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay, whether for business or leisure.Warm regards,The Kingsbury, Colombo Team