Anonymous User
May 5, 2024
The decoration and location of this hotel are satisfactory, and it is much more beautiful than the pictures, but the service is really very, very bad. If you are a Chinese staying here, you must be careful of their different trea**ent. The whole country of Sri Lanka is white, and Chinese people do not need service in their eyes.
First of all, I booked a sea view balcony room. After checking in, we were taken to their basic room (the price was more than 2 times different). Because the booking was for the balcony, we looked around and found no balcony. At this time, I thought they made a mistake. After showing the order to the staff, they took us to a twin-bed small suite, but this room was facing the road and had no sea view. So this time I rushed directly to their front desk and asked to give me the correct room. They reluctantly gave me a sea view balcony room, but it was a twin bed, not the big bed on the order. They said there was no big bed, only twin beds. They didn't even say sorry throughout the whole process, and there was no apology.
Secondly, after staying in Lanka for 7 nights, they were the only hotel that did not actively ask us for tea and coffee for breakfast (I have observed that the white people around will ask about the service when they sit down), and I asked for coffee myself in the end.
In short, although this hotel is beautiful, there are many good hotels in Sri Lanka. Although Sri Lankans do have a bit of white supremacy, they have basic courtesy and none of them are so arrogant and rude. Everyone should avoid this one.
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