The good: the desk staff is very helpful and friendly. The beds are comfortable. The rooms have a refrigerator and microwave. And the breakfast room has a pancake dispenser that is very entertaining. The bad: the rooms were dirty, in particular the bathrooms and the carpet, although the bed linens and towels were very clean. The air conditioning unit was incredibly loud. I had to turn it off to sleep. The hot water was never really hot in the shower, as others have noted, the woman the staffs the breakfast room, who is very nice, is also very loud and intrusive which is stressful early in the morning when you just want some coffee. The rooms have insufficient lighting.