The Broadmoor

The resort is breathtakingly beautiful! The service is not what I would expect for $350 per night. They charge a ADDITIONAL $42 per day "resort fee" which I don't know WHAT that was for. There are additional fees for everything....for 1 bottle of wine and a small snack and it was $200!!!! and it was not an expensive wine. We were kicked out of the hot tub because the "pool area closes at 7 pm" ....are you freaking kidding me???? What difference does it make? Serve your customers!!!! There isn't a lifeguard anyway, so what difference does it make? I won't be staying here again. The valet parking is $45 per night and the self park is $15 per night. The electricity went off and they were ill-prepared for it. My friend was stuck in the elevator for over an hour and they did very little to help. I don't know if they provided anything to the conference for the inconvenience of the the power being out for over 4 hours. For the amount of money we spent, it was very disappointing. I will stay elsewhere in the future.

Great Service

This property has TERRIBLE ability to communicate starting with the ability to speak and understand English. Technically the people on the phone speak English but with very difficult to understand accents. Tried to make brunch reservations for Mother’s Day and was told I could not make reservations without a room reservation confirmation, which I intended to get. They passed me through to concierge who passed me to reservations. I reserved 2 rooms with no problems then got transferred to concierge. When I asked about brunch reservations now that I had hotel confirmation I was placed on hold while they checked. After about 5 minutes I was told that they would have to check and could not guarantee a reservation at this time. I told them that the reason I was staying at the hotel was for the brunch and that I would cancel hotel reservation if I could not get brunch. They said they would get back to me as soon as they could. I asked how long that might be and they said they would try to make it in 24 hours but again no guarantee. What kind of service is this for a “top rated” property? I get better service from a Quality Inn and I CERTAINLY get better service from top rated properties like The Jefferson, The Greenbriar, Monarch Beach Resort, etc. I was ready to spend $3,000 for one night (2 rooms) and brunch but after getting the runaround decided to cancel. I called the reservation desk and got a very pleasant English speaking person. When I told her I wanted to cancel she asked why. When I explained the situation she did everything she could to try to talk me out of cancelling. She wanted to transfer me to all kind of people…here come the transfers. I finally INSISTED that she cancel the reservations she finally did. We will stay at the Four Seasons in Denver and eat their brunch. It is basically the same menu and considerably cheaper!

The staff was incredibly efficient and kind. It was truly a magical Chris**as.

Very beautiful location. Horribly rude staff. You will be nickle and dimed from arrival to departure. Food is overpriced and of low quality. This hotel has an US vs You mentality. Will not spend 1 cent at this place. And its a shame. There are a couple of good employees, but management needs a new face. old ways for old thinkers. Be better

It's hard to even say this but this was the nicest resort that I have been to inside and outside the country. The experience was just outstanding! Up the hill will make your oxygen level drop a bit but it was completely worth it. the pools, the spa, the interior was just prestigious.

Its the broadmoor… beautiful inside and out, best service in the country!

The design style of the property is elegant and well put together, unique.

The best