Hilton Garden Inn Columbia

Good service! Friendly smile.

Nice and clean place. Bed was clean but a bit worn. A good stay overall.

Scott at this property was very rude and offsetting definitely needs more training and customer service

Comfortable bed, quiet, dinner and a nightcap..all in one. Not to mention my favorite oatmeal bar in the morning! Paris does it right.. Always! Hiltons don’t disappoint

We stay here when we visit our granddaughter (a Univ. of Missouri student) staff are great, room is nice. A second chair or a small couch in the king rooms so that both guests have a comfortable place to sit.

We selected this hotel for our stay when attending a MIZZOU football game specifically because it was on the stadium bus route. It's so nice to be picked up in front of the hotel, dropped off at the main entrance to the stadium, and returned to the hotel - no parking hassles, no fighting traffic! Just relax and enjoy being chauffeured to and from the game. We also chose it because we like the Hilton Garden Inns; clean, modern, and excellent amenities and service. This was no exception: spacious room, very comfy bed with great pillows, and ample room for clothing both hanging and folded. Bonus was the assortment of snacks and drinks found in the room on our arrival that were included in the cost of the room -- especially appreciated when we got back so late after the game and had the munchies! We also took advantage of the foodstuffs available in the hotel "store" that included salads and sandwiches, again great for satisfying postgame hunger when it's too late to go out. There is also a restaurant on site, and we took advantage of it for breakfast ($$); the buffet is the usual standard fare, however, it offers made to order eggs, omelets, and meats rather than the typical instant eggs found in most hotels -- the omelets were great! All in all, this Hilton Garden is a great choice for any stay in Columbia, but if you're coming for a football game, its the best choice for service, comfort, and amenities. We plan to make it our go-to hotel when in town!

I booked this room for a getaway with my boyfriend Feb 17-18. Was excited about the whirlpool suite. Walked in, there was hair in the bathroom & in the microwave. The whirlpool looked a bit unappealing but was happy to use after cleaning it (and happy it was actually the room we booked online). We asked front desk for cleaning supplies (understood they wouldn’t give us any) & ended up going to the gas station for lysol spray. After mentioning the things in the room, the front desk staff (FERNANDO + other) offered to switch us to a different room. We went to check it out (room 204) & the whirlpool looked a bit dirty so we elected to keep the room we originally had. Aside from that ordeal, the front desk said our fire alarm went off, but we were watching Netflix & relaxing while the front desk staff then Fire Department knocked on our door. We offered for them to come in & both elected not to. We then went downstairs & told the front desk staff (around 1-2am) that we weren’t smoking. FERNANDO told us that we absolutely were smoking (that’s the only way the alarm would go off) & that he would charge my card & that he could kick us out. He was very rude to us & visibly flustered. Not an ounce of customer service. Was angry with us from the moment he saw us. He stated if housekeeping found anything, he would charge the card (illegally) - WHICH HE DID, keep reading. We went upstairs to try to enjoy the rest of our night but it was already completely ruined. The next morning I heard the alarm (the one in the hall that alerts the front desk what room it is). About 30 minutes after, maintenance calls our room. They told us the alarm alerted them (once again) that it was our room. I told them to come in & left the door cracked until they arrived. They both verified it was no smoking-tall Black (male maintenance guy + white housekeeper) we were sleeping anyways. We then hurried to gather our things so we could leave. At checkout, we notified day staff of our problems, who verified “Hector” (a part of night staff) does not have great customer service. They apologized, however FERNANDO went ahead & put that smoking fee charge on my card before we even checked out for the morning (ILLEGALLY)! The manager (white blonde lady) + front staff (Scott I believe) took the charge or charges off. Had I not mentioned it, the charge or charges would’ve still been on my card (illegally). I was very let down by that. This is completely unacceptable all around & not once were we rude, even made sure the room was cleaned to avoid further malicious (illegal) charges. We did not get offered any type of compensation, only apologies. Room 303 is where we stayed. We truly did go there just to have a good get away in Columbia. I’m 26 & travel all the time, as well as have manners + respect for spaces especially ones I spend money to rent. My boyfriend is 30. I'm not sure if staff thought we were kids, incompetent or what.

We booked a 1Br king suite several months in advance to accommodate 4. We arrived only to be informed they had overbooked and our room was not available. Instead they could only be offer a single room with one queen size bed and a rollaway bed. What else could we do? Every hotel in the area is completely booked for the homecoming weekend and we figured we could at least give it a try instead of sleeping in our car as an alternative. We arrived in the room and to our surprise the rollaway bed was something I wouldn’t wish on my worst enemy. The mattress was nothing but springs covered with some fabric. I spoke with the front desk and shared the same pictures as attached here and asked if there was any better options for a mattress as this would be worse than sleeping on the floor. Their response was this was the only thing they could offer. I let them know this was not what I would expect from Hilton but I would be sharing my experience with as many others as possible to prevent them from suffering the same consequences from booking with them in the future. I asked for them to have their Manager contact me the following morning since one was not on duty that evening. We’ll see if there is any follow up but needless to say my opinion of Hilton hotels has changed. I don’t believe I will consider booking with them. Completely unacceptable for any hotel, especially a Hilton. Manager offered to have General Manager contact me and of course that never happened.