Homewood Suites by Hilton Columbia

Wow! Where do I begin? My boyfriend is a Diamond member and always stays at Homewood or Home2. This property is a complete mess. First, we booked it partially because it has an indoor pool and hot tub. Well forget they even exist because both are so cold you wouldn’t ever want to get in them. Second, one would think a working (ie flushing) toilet would not help asking for too much in a hotel room. Well, the room we stayed in, 209, did not have a functioning toilet. How frustrating that is and when we called for maintenance, the guy brought a plunger as if there was something we put in it that made it not flush…not at all the case. It didn’t work from the minute we walked in that room and it never did work properly during our whole stay even after another guy came to work on it. Third, the phone in the living room doesn’t work so my boyfriend had to call the front desk to ask for maintenance using his cell. Again, unacceptable. Fourth, the kitchen sinks drips and leaks under the sink and there’s water on the floor. I have no idea how the room below isn’t wet. It’s a weird setup in that you can’t access under the sink and for that reason there was a very small trash can in the living room. Were used to large cans under the sink. Do NOT stay here and if you do, do not stay in room 209. It needs to be completely closed until the proper maintenance can be done on it. Best of luck if you decide to book here.

Roaches all over the room when we got in. Hesitant, we started settlin and the were more roaches showing up.

Father died and we were attending the funeral. The hotel offered 30,000 Hilton Honors points for our stay. We asked for our money back. They refused. 30,000 points will not pay for two free nights or our money back, which is fair compensation for the horror we experienced. The night staff, after check-in, were absent. So, we could not request to change rooms. The carpet was wet and there were no hangers in the closet. There were bloodstained curtains, a paint stained bath floor mat, hair in one bed, dirty covers on the other, red and yellow stains on the floors and counters (I tried my best to clean the bathroom myself), hair in the freezer, sticky and oily cabinet/fridge handles with food remnants, trash, hair and used supplies in the vanity drawers and room drawers, dirty phones, dirty vanity sink, dirty toilet along with dirty walls and doors with dark brown marks. At one point, I wondered if room 406 was a previous crime scene! The house keeping staff did not do a good job. They didn't even include shampoo, body wash or extra trash bags. I included photos for corporate's review and confirmation. They saw it all. The breakfast staff was nice, but the food and supplies were subpar. Only one elevator and one ice machine worked in the entire facility. We could hear the people in the adjacent suite, nightly. Do not stay here. Even corporate customer service doesn't care. Go to Hampton Inn for the satisfaction guarantee. We've never had a horror like this in our lives.

The elevator was out of service for entire stay , the during the first night around midnight I heard the doors opening closing in the hallway for two hour wake me the walls appeared to be very thin. The second night there was a retirement party and we could hear the music through the windows and walls. Again my sleep was disturbed by sounding noises.

Loved it . Even though they will try to charge me for the toilet paper holder and it was already broken . It was still peaceful

It wasn’t clean at all stay at your own risk

Below is the email I sent about my horrible stay. I hope this message finds you well. I am writing to express my disappointment with my recent stay at Homewood Suites on Greystone Blvd in Columbia, SC, over the past weekend. As a loyal Hilton Honors Diamond member for many years, I have come to expect a certain standard of service and quality, which unfortunately was not met during my stay. To begin with, I made my reservation weeks in advance for a room with two queen beds as I was visiting my daughter at the University of South Carolina. However, a week before my arrival, I began receiving voicemails from an individual named Tyler, purportedly from his personal cell phone, informing me that the hotel was overbooked on queen rooms and requesting that I switch to a King room. This approach made me uncomfortable, as I would have expected such communications to come from an official hotel line. Despite my initial reservations, I agreed to switch to a King room since I was traveling with a friend who was willing to share a bed. I have attached a photo of his voicemail. Upon checking in on Friday, we discovered a large tear in the sofa cushion. Despite reporting this issue to the front desk with accompanying photos, no action was taken to rectify the situation, which was disappointing. I have attached a photo of the sofa tear. The toilet in the bathroom requires two flushes to operate properly, and additionally, there was no conditioner provided in the shower. On Friday evening, upon my return to the hotel, I observed dirt particles on the dresser, seemingly emanating from the vent. Not only did this raise concerns about hygiene and cleanliness standards, but it also impacted my health, as I am currently experiencing symptoms of a sore throat, runny nose, and headache. I have attached photos of the dirt particles. I also have a video if needed. When I brought these issues to the attention of the front desk and requested to speak with a manager, I was met with dismissiveness and a lack of accountability from the manager on duty. She declined to engage in conversation with me and instead instructed the front desk employee to inform me that they would be crediting Hilton points to cover the entirety of my stay, ensuring that my card would not be charged for hotel room fees for either night. Despite promises of compensation in the form of Hilton points and assurances that the issues would be addressed, no follow-up action was taken, and the problems persisted. Even upon checking out on Sunday and attempting to verify the promised compensation, I encountered further disappointment as there was no record of the issues in the system, and the management was inaccessible. The lack of a weekend manager to address guest concerns reflects poorly on the hotel's commitment to customer satisfaction. In summary, my experience at Homewood Suites Columbia, SC, fell far short of the standards I have come to expect from a Hilton property. I urge you to inv

The staff was amazing and breakfast was delicious. We really appreciated how clean everything was and how helpful the staff was! Not only that, it was very close to Congaree NP! Would 100% recommend!