Comfort Suites Columbus Airport

Hotel in decent condition but not new

Location to airport convenient. Front desk staff not helpful with general questions - they refused to contact me in my room using the room phone or my cell phone when my grandfather arrived to take me to lunch - he has no cell phone - luckily, I literally went to the main desk to ask a question and he was sitting in the lobby just waiting as they would not assist him. I totally understand confidentiality - having owned a resort myself - but they could have called me on the hotel phone and alerted me that I had a guest without giving any proprietary information about "me"- that's all they had to do. If I was NOT expecting anyone, I just would not come to the general lobby. WiFi /Internet was spotty and continually breaking connection. TV had to be "re-set" each time it was turned off. Had an additional , not disclosed daily charge added to my bill for the use of an in room safe - even if it was not used. Had to request a refund which took a week. Towel set up was short in the bathroom upon arrival, had to go to front desk to get washcloths - floor was not very clean in bathroom. "Suite" furniture is old, stained and very uncomfortable. Hallways needed a good vacuum cleaning. Breakfast offerings were generous and fresh. Has the ability to be a great location - just need owners who care.

My stay was great as always I did have like one or two things wrong with the room. The hooks on the back of the bathroom door was broken and kept falling off and it had a missing tile on the floor other than that it was a great stay

Kinda stinky and old. A/c not super cold. Carpets rough. Not great water pressure. Nice people tho. Laundry on site was nice.

I stayed here two nights with two friends. I really enjoyed everything about it: rooms, location, staff, breakfast, however, I noted that my room door wasn't locking--there was some mechanical problem with the lock itself, so pushing the door allowed full immediate access to my room. Very dangerous! I spoke to the staff Saturday am, was assured it would be fixed, and left for the day. Returned to find it had not been fixed and had been accessible to anyone at all for the entire day. After I let them know with much emotion, they got a guy to fix the door. Imagine staying in a hotel and discovering that the door didn't catch in the lock and a simple push got anyone in the room!

The property was disgusting. We had splattered blood all down our wall before we checked-into the room. Upon calling the said, "The cleaning team must of missed it" which I don't see how it was so much blood. I wish I could upload the pics. However, we also stayed for multiple days and they didn't come in and clean up the blood my entire stay, matter fact we left for majority of the day and they didn't come in and clean our room at all. We had to ask for extra towels and rags. I would never allow my family to stay in that hell hole again!!