Hampton Inn Columbus-I-70 E/Hamilton Rd

Decent

My wife & I had the unfortunate experience to stay at this Hampton Inn. I'm a Hilton Diamond member and between businees and leisure travel of over 130 nights per year, I'd have to say this wasn't the absolute worst property I have stayed at but its close to it. First: the location is not bad as far as easy access on and off I-70 but its quite a bit east of Columbus and there isn't much around the immediate area as far as food or shopping selection. Second: Check in was a mixed up mess. The digital key didn't come through to my phone and when I arrived at the hotel about 6pm the Front Desk Manager told me the room I had picked wasn't available, in fact the entire 3rd floor wasn't available? Okay...no problem, I asked for an equivalent room and was given 223. Up to the 2nd floor and swiped the room card only to find it occupied by other guests. Back to the front desk and the staff member was apologetic but bewildered as to how this could be? Come on!!, I mean you don't know who is booked into your rooms?. I was given a room card for 229. We entered that room to discover a musty and dirty carpet, stains on the office chair, a broken base on the floor lamp and hair on the wall of the shower enclosure. The bathroom vanity has damage and the caulking was cracked and separated from the wall, the faucet is loose on the deck and the bathroom exhaust is non existant. I placed a torn piece of toilet paper against the grill and there was zero air flow. No doubt this isn't helping the musty smell in the room. As well there was no kleneex plus the shampoo and conditoner bottles were both empty. Back to the front desk to get the shampoo etc. Again the front desk person was apologetic and unsure how this happened. I used to manage a number of very large Commercial buildings in Toronto, New York, London and Chicago for 27 years so I tend to look at everything in my hotel rooms because the details are critical to a good guest experience. This hotel is absolutely run down and long over due for updates. It by no means meets proper "Hilton" standards let alone cleanliness from a health and safety perspective. Normally when I travel I look at the guest reviews before booking but because I've stayed at dozens and dozens of Hampton Inn's before I just expected the usual good standard that I usually enjoy. Unfortunatley not this time. I'd advise anyone thinking of staying here to think twice and read the all the reviews for themselves.

Close to Freeway, Plenty of Restauraunt

I got double charged for my room because I booked through *******. First time in 3 years that this has happened. Front desk lady acted like it was normal. I did get my money back but I don’t appreciate not being told before booking that they’ll charge you twice.

This is the second time I stayed here and both times the elevator is out. We had to insist on a ground floor room. Breakfast was good.

Nice furnishings, updated, oleasant front desk staff

Stayed at this location because it was closest to the church where I was attending a funeral. The hotel is a franchise hotel, so it’s not up to the Hilton standards. The rooms were musty and smelled like cigarette smoke. People were actively smoking in the hotel and the staff didn’t care. The hotel is poorly maintained, with broken doors, paper room number signs. I was bitten while I was there and the GM, Leo Daugherty, was rude and a liar. I have been trying to get the Orken report he claimed he had to prove there were no bugs in the room, but he refuses to send it to me or Hilton corporate. And don’t expect Hilton corporate to help you. They don’t care since it’s a franchise location. I am a Diamond member and own HGV and By Hilton properties. Hilton should do regular visits to these locations to make sure they are up to their standards. And when a guest has a horrible experience, especially one that requires medical attention (my bites got infected and I needed an antibiotic), they should do everything in their power to make it right. They should also put on their booking site when a location is a franchisee location and not managed by Hilton. We should know that the location will possibly not meet our usual expectations. If I could give this location negative stars, I would. Avoid at all cost! You get what you pay for!

The elevator was broken, the showers were cold, the pool was just shocked and staff said to wait only 30 minutes before getting in. The water was so cold that no one could use it. The fitness room smelled like cat urine and was not useable. Some staff were rude while others were nice.

At check in, we were told the elevator was just then out of service and if we like could wait in the lobby till fixed to accept a room on 3rd floor, however there was no functional elevator to date of check out and that was extremely disappointing as we were having trouble with getting to the 3rd floor room on foot! Honest information would have helped us make informed choice at the outset. Also, no restaurant on site was inconvenient to say the least. Would not recommend.