The Plaza Hotel Columbus at Capital Square

great place reasonable price !! ill come again next year

Nice clean hotel. Staff friendly. It kind of ****** that the bar was closed at 10:30pm when we wanted to get a drink after hockey game.

The rooms were nice and seemed clean. My only problem was it was fixed on 80 degrees. We were miserable. I called the desk right after check in. They said someone would come and check it. Of course no one showed up and we slept in this hotbox all night. Not cool Sheraton, not a good way to maintain a business

Terrible experience! Arrived to room after attending show at Ohio Theatre …the temp was 63 degrees! The restroom door stuck so bad that I had to have my husband come and push it open from the outside. They moved us to another room but the TV didn’t work and the room was not up to standards. Interior door entering the room stuck to us that there was a structural problem. We dined in the restaurant, and the staff was less than professional! This day was not worth the money we paid for it we reserved this room This hotel, because it was next to the OHIO theater where we were attending a performance.

You've probably read other bad reviews of this hotel by now. Well, get ready for another one. I just returned from a four night stay as part of a work conference. Upon arrival, I found that my room had no mini fridge, despite the fact that everyone else's room seem to have one. Twice, on two different days, I went to the front desk to request one, but never received one. I also had to request a garbage can. On the third night, both of my room keys inexplicably stopped working. I found out later that this also happened to many other people that night. When I went to the front desk, I received no apology or explanation, but was just handed a new key. While waiting for the elevator, I bumped into several other work colleagues who shared their horror stories; one who woke up in the morning to find her carpeting soaking wet, and one who had been given her room keys, opened the door, and found a man already inside the room. One of the elevators was also not properly closing, and left an inch wide gap between the doors with a screaming alarm going off. When that happened, we scrambled to get out immediately, but there was no one at the front desk to notify. The first morning they were offering a grab and go breakfast that included bagels and cream cheese, but when I opened my cream cheese it was moldy. The worst part was, none of the staff seemed to care about anything. I would never stay here again.

Nothing can describe my stay except ridiculous! My bathroom door sticks and my colleague had to help me get out. Not a big deal since I'm staying by myself. I can leave the door open. The room door also sticks and doesn't close all the way. Fine, I'll make a mental note to pull it shut when I leave. However, the cleaning crew that came in yesterday and today didn't pull my door shut so I returned from my conference both days to find my door cracked and room unsecure. I haven't noticed anything missing, yet. My TV did not work upon my arrival (4/2/24). I reported it the next morning (4/3/24) and asked them to send somebody to fix it. I returned that night to find it was still not working. I called the desk. They said they would send someone up to fix it. After two hours, no one showed and I called again. They said they would send someone right up. No one ever showed. The next morning (4/4/24), I reported the problem again to the front desk (7:30am). She said she would have it taken care of that day. I returned from my conference at 5pm only to find my door not shut securely and my TV still not working. I called the front desk to ask AGAIN. As I type this, my TV is still out of order. My room does not cool off below 73 degrees, which is too warm for me. There isn't hot water in the morning (maybe too many people from the conference trying to shower at once). The wallpaper is peeling and carpet separating from the walls. I've never had such a bad hotel experience. I tried to move hotels today, but because of the conference I was unable to do so. Worst. Stay. Ever! My colleague on another floor has been trying to get a lightbulb replaced in her bathroom since we arrived as well. She is having the same experience that I am with the TV. She also has a leak under her bathroom sink that she has been reporting to no avail. We're both just shocked that we are getting such a poor experience from Marriot Bonvoy. Ridiculously outraged is the only way to describe it!

It all started with my needing a hotel near the Ohio Theater because I was attending an evening opera performance there. However, since Columbus was hosting The Arnold Sports Festival that weekend, the prices at every downtown hotel were exorbitant. I settled for the Sheraton, and got a AAA rate of $298.90 for one night. When I arrived, at 3:00 p.m., the receptionist told me that even though my “corner room” wasn’t ready yet I was being “upgraded”. I asked if it included breakfast and was initially told “No”. However, when I mentioned that since I was paying a premium rate for the room and felt that they could at least comp me a breakfast, a supervisor stepped in to give me a breakfast voucher. So far so good. UNTIL I went to my room and discovered that it wasn’t a corner room, but rather a standard 19th-floor room overlooking the State Capitol. Unfortunately, the windows were filthy, which considerably diminished the view. Furthermore, the room had a musty smell, the carpet had water stains, and the wallpaper was peeling in a number of places. In addition, a light was out over the bathroom vanity, there was no wastebasket in the bathroom, and a there was hole in the bathroom drywall where the door handle bumped against it. The room’s desk had none of the hotel information (about dining, gym facilities, check-out times, laundry services, near-by attractions, etc.) typical of most downtown hotels. There was also no phone in the room, no bathrobe, no mini-fridge, no TV remote and no clock or radio, though there was a strange device on one of the end-tables that appeared to require insertion of a smart phone in order to make it function as a clock or a radio. I don’t have a smart phone, and didn’t have the time or energy to figure out how to make it work. The room was also a tad chilly, but when I tried to manipulate the thermostat it continued to read “62” degrees, despite my efforts to increase the temperature. Luckily it never FELT like 62 degrees. Ultimately I gave up fussing with it and headed to the receptionist to share my litany of problems with my “upgraded” room. However, with The Arnold in town, and only two staff members manning the reception area, there were always waiting lines no matter when (e.g. before the opera, after the opera, the next morning) I made an attempt to connect. Eventually I gave up. As if to add insult to injury, the pop-music Muzak in the elevators was so loud that it drowned out the voice announcing each floor. Visually-impaired guests take note. Having said all that, the bed was clean and comfortable. And the “continental breakfast”, a lavish spread which was apparently enhanced to accommodate The Arnold’s body-building attendees, was ample. My total one-night bill, including taxes and valet parking, was $396.21—nearly the most expensive hotel room I’ve ever “enjoyed”, after travelling to all 50 states and 39 countries. Decide for yourself whether this property deserves the “Sheraton” name, much less