The Westin Great Southern Columbus

So many things to say, but the main warning to share is that we were issued a parking ticket from the city of Columbus because of where the Westin valet parked our car - I've called the hotel twice (I don't think they even have a general manager right now so we keep getting desk people who are polite but promise to get back to us and never do). We called Marriott, were promised a response in 3-5 days, never got one, and then called and learned they just sent an email to the hotel manager which was never responded to so no one followed up. My last call to the Westin said the ticket was "taken care of" by the valet company, Laz Parking. Alas, it is not as it still appears as an open ticket when I log into the city parking payment site. This is a $97 parking ticket, so not something to put off. We travel frequently both within the US and internationally and love to stay at Marriott properties - my husband is a Platinum Elite member thanks to work travel. This is the worst Marriott property we've stayed at and the failure to address this parking issue and keep pushing it off is inexcusable. Pros: The lobby is pretty. Front desk staff was nice. Cons beside the parking debacle: Everything else. My parents' bed had the headboard right next to the adjoining room door and they could hear the people next door all night (who puts a headboard next to an adjoining door?). The elevator was dirty. The rooms were dated, and even the charm of being an old hotel could not excuse the poor lighting and layout in the rooms. And the price was awfully high - wish we had not trusted the Westin/Marriott name. I would never go back, and the whole experience has me soured on Marriott, which is usually our brand of choice.

Very friendly staff Meaghan and reception team went out of their way to make sure I got the right accommodation the parking is close by . The rooms are well appointed and the beds are extremely comfortable I asked for a room with double beds to fit my family.

Beautiful Historic Hotel

Friendly staff that went above and beyond… conveniently located to many restaurants and locations around the city.

Very nice

Really nice property. We stayed in the Presidential Suite, which was very, very nice!!

I stayed just one night for business. The hotel is beautiful and the restaurant bar was good, nice to have it open until 10p The room looked new and updated, bathroom perfect, except toilet paper of course was horrible. Shower tile newer with complimentary soaps which I like. However the bed was unacceptable. The mattress was very old with worn depression over both the right and left side of the bed with a hump in the middle and on the ends. Very difficult to be comfortable in that bed investing in new mattresses is a must for this facility.

All good

This property looks very run down abd the service is not up to standards for a Westin , do not know if it is being renovated or was renovated w very poor taste/finish …. Smells musty and staff at entry was not professional except for one lovely lady that showed us the parking lot behind property - wish I had her name ….