Homewood Suites by Hilton Columbus - Airport

As a member of Hilton Honors we have stayed at several Homewood Suites so we decided to try this one near the Columbus Airport. We often travel to Columbus so we were looking at this hotel as our new base but cannot return as we did not feel either safe nor satisfied. I was surprised when I did an online check-in for our four night stay through the Honors' app as I was not given the choice of choosing our room as is normal practice. When we arrived we were put on the 4th (top) floor which later proved an issue. At check-in we were asked to authorize a credit card amount several hundred dollars more than the actual cost. I was told that was to cover any "incidentals". When I asked what those might be I was told "damages". As 80+ year old travelers I was both insulted and concerned whether a hotel that got advance approval for damages was a place that we could safely stay. What kind of hotel is this? During our stay we reported a small problem with our bathroom sink that was never addressed and for two of the four days both of the TV's did not have most channels. I reported that but it took two days to fix. On our last night there we returned at about 9PM to find the elevator not working so two seniors had to walk up to the 4th floor. We thought there must be an additional elevator somewhere in the hotel but when we went to the front desk there was no one working there. Again, not having a person on the front desk does not give seniors a sense of security. Seeing other poor reviews for this hotel here on TripAdvisor I noticed the hotel responds with formulaic responses promising to do better. We suggest that any senior travelers try one of the other airport area hotels.

Wonderful location for our Ladies Escape. Clean, spacious suites. Modern lobby and very friendly staff. Thank you Corey, Tiffany, Wintress, Odyssey, Carlton and others for your kindness and hospitality. Fabulous service. 🌟🌟🌟🌟🌟

Room was really nice

I usually get early check in but they didn't do it so was kinda upset about that because i had to do something at 1pm and they wouldn't let me check in till 3 pm so i missed my event at 1pm

While the location and rooms were rather dated, the convenience and price were what we were looking for while staying in town to attend an Ohio State game. We were pleasantly surprised by the quality and selection offered at the included breakfast as well. We would stay here again

We really enjoyed this property

Check in was simple and quick. Room was clean, shower area needed more light and bed did not have an upper sheet.

Staff was great. Room smells is not good. I had to check out three different rooms before I accepted one that smelled okay. Kitchen floor is always sticky.

Had a great stay