Crowne Plaza Concord/Walnut Creek

We stayed at the Concord Plaza with a whole football team and it was great! The staff was so pleasant and helpful. The hotel was full and the atmosphere was great! The rooms were older but we had a good nights rest. If you are ever in Concord I would recommend this hotel.

We got there Monday morning asked for extra towels , left for the day came back no towels .. Tuesday morning went to take a shower an it-sprayed out the seal was broken , flush the toilet an handle gets stuck didn’t know so it ran an ran an ran tell I pulled Handel up .. so I call to desk am the phone cord has a short in it .. which then I was like this is the worst. Talk to front desk an tell them all the issues so I told them it’s my bday we will be gone all day can this stuff be fixed an please again towels an toilet paper. Well we get back 8:30 ish nothing fixed , No towels, no toilet paper, I call again, I’m so sorry I can send someone right up, I said we have been gone all day we’re going to bed now but can u do it in the morning , so again gone all day come back late again nothing done no towels no toilet paper so I just decided to go to the office cause I’m getting no we’re with this, I talk to a man a woman an told them everything they gave me towels an toilet paper an offered to give me a new room but by the 3 rd day of using the same towels an sparing toilet paper plus we we’re leaving that morning not worth changing rooms… oh an they gave me a 49.00 credit back to my card for the stay for the inconvenience but this was the worst …

Throughout the night I heard water running, but because there was a storm outside I didn’t think anything of it until I woke up in the morning and found the ceiling had been leaking water all over my clothes. I addressed it they told me to follow up I’ve called several times I get tossed around to voicemails and nobody’s been any help.

The common areas were good but at least the room I was in was very run down and dated. Under the sink there was huge holes in the sheetrock around the pipes, the room smelled musty, it just felt very dirty. The bar and restaurant are just being completely over taken by a new company so it's too early to review, they said they would start serving food Monday 3/4/24. Both bar tenders were very polite.

Very good check in

The bed was very comfortable, I slept well. The front desk employees were friendly and helpful.

The walls are very thin. We were able to hear the conversation of the person next door to us even with our TV on. The room is dated but clean and comfortable enough. The pool was nice but the website did not specify that the hot tub was being renovated/out of order so we were disappointed.