No option but to use the compulsory $20 a night valet parking. The design of the atrium inside creates so much noise, that even on the 8th floor in your room you can hear restaurant/bar and people noise. Do not accept rooms 13 or 14 on any floor as there is a service elevator between those rooms that constantly goes and sounds like your own personal elevator in the room. Staff on the first night were less than helpful or understanding, but the following morning after about 3 hrs sleep, staff did give us a room move. --- Could staff training be improved to have them experience a night in one of these rooms so that when a guest has such a problem, they can deal with it promptly? I know they were not responsible for the design of the building, but those are the problems they should be able to rectify immediately. As a Hilton member on arrival, we got some complimentary drinks, but our encounter with the surly and plainly rude bar tender, convinced us we were not going to use up any more valuable minutes of our lives staying for another. (Can't recall his name, but he was late 30's bleach spiky hair and fortunately for him I tipped him whilst still processing how rude he was - 'thank you' are 2 easy words .... even if you don't mean it. I can speak form experience having tended a bar for 2 years in Scotland where 'tipping' is not in the vocabulary of drinkers, yet it still paid for me through College. Oh, and the early finish time for breakfast through the week was not helpful. Never stayed at a hotel that I can recall having 9am finish for breakfast where the doors are pulled closed on 9am!
Very Good
83 Reviews