Hotels Near Bay Berry Plaza in Cook County

Well, let's start when we first arrived. The door entrance and mat was clean! No trash or nasty doors and I loved that. Then we walked in and was greeted by the sweetest young lady named Sherry! I can tell you that along with the extremely clean facility all the way around, Sherry took the Cake!! She was so professional and she made our check-in, our stay and checkout amazingly smooth. I have been in Chicago many times, and paid high prices at other not so good hotels by this one was is the BEST!!! Thank You Sherry for making our stay an Amazing One! Our stay was a GREAT ONE!!!! Hampton Inn, Sherry is a Great Asset! Keep her Happy :)

I needed to stay somewhere overnight near Midway and this hotel fit the requirements. There is free 24 hour Midway airport shuttle service which is what I needed as I had an early flight out. The front desk clerk was very patient and hospitable and knew how to set expectations, which was fantastic for me after 10 hours on a plane, and getting into Midway very late at night. The night shuttle driver was also quite nice. I had a hard time understanding him, partially because he was using a face mask and partially because I was tired and sleep deprived and have bad hearing. I had a great night's sleep. I didn't stay long enough to figure out what, if any, they had for breakfast. I did use the free internet while I was here. There were only a few odd things. 1. When I walked into the room, it had an odd smell. I believe it came from the slightly moist carpet. In about 5 minutes, my nose got used to it and I didn't notice the smell the rest of my stay. 2. The desk had no electrical outlets on it. There was one electrical outlet on the wall (thankfully I had brought my own power *****) near the desk. On the desk was something that looked like outlets of some type, however I did not recognize what it could be used for. That meant that all my electronics were plugged into the 4 outlets, 2 on each of the bedside lamps, plus the power *****. 3. There was a microwave, however, no refrigerator. I didn't need one so it wasn't an issue. There was space in the area of the microwave where one would have the refrigerator. 4. The water for my shower at 3:45 am, never got truly hot. It was warm and probably adequate for babies and the elderly. However it was not hot enough for a sleep deprived individual who likes hot showers. On the other hand, it was warm enough for my shower. I just couldn't warm up, during the shower. 5. The area by the bathroom sink was quite small. It wasn't a real issue since I could place my things on the table in front of the microwave, which was just behind me as I was facing the sink. 6. I couldn't figure out how to change the temperature of the room. The air conditioner was blowing cool air. As long as I was covered at night, I was okay. However, I wanted the room to be warmer, and the lack of a hot shower, made the room even colder to me. Would I stay here again? Probably only as a 1 night stay. I've stayed at other Fairfield Inns that were in much better condition. However, the front desk clerk and the availability of the 24 hour shuttle service to/from the airport, makes it highly likely that I'll stay here again for a 1 night stay. This was a last minute booking so I paid a lot for this one night stay. They got me.

I was staying at the Holiday Inn Express with my three daughters, ages 17, 7, and 1 Aug 1-4th. When I say “horrible”, that would be an understatement!!!! We arrived late that night, about 10 pm. Upon checking into my room I called down to the front desk for extra linen because I booked the conference suite and planned to use the sofa sleeper since I was traveling with my children. First, the front desk clerk told me the hotel was fully booked but she would see what she could do. I told her “you mean to tell me there’s no extra linen in the entire hotel.” Nevertheless, a knock at the door with extra linen came five minutes later. Next, while opening the sofa sleeper, we found blood stained sheets on the sofa sleeper. I immediately run down to the phone and call the front desk. Oh it gets worse. While on the phone with the front desk telling her about the sheets, and she telling me there’s literally no one who can come clean the room in the entire hotel and housekeeping isn’t her job, I hear my 17 year old yell out “don’t touch that” and my 7 year old says “what is it”, then my 17 year old says “mom the baby almost touched a used condom”!!! Before I could even go ballistic on the phone, the front desk clerk say “omg, I’m so sorry. I can move your room.” So after being in the nasty room 20 mins, me and my kids carry all of our bags to a smaller room at 10:30 at night. I asked for a manager and was told one would not be there until Wednesday, and it was Sunday night. When I finally got the chance to speak to a manager, Maria Diaz, when I say she was the most unapologetic, non empathetic, unprofessional, incompetent manager ever!!!! She told me and I quote: “Housekeeping cleans 20 rooms a day, things happen, and if I was that outraged I should’ve left, that’s what she would’ve done”!!! No wonder, housekeeping is doing a lackluster job, look at management!!! And to add insult to injury, my bill was incorrect and I was charged for the larger dirty room that I did not sleep in versus the smaller one. Needless to say, I’ll never visit another Holiday Inn chain and I suggest you stay far away from this one!!! I’ll be spending all day seeking out any and everyone in corporate!!!!

We were in town for a family wedding The hotel staff was courteous and could not have been more accommodating The room was very comfortable and housekeeping was extremely attentive. We would make a daily walk to Cozy Corner restaurant for the ultimate in breakfast To the entire staff many thanks

We stayed for three nights in a King Studio room. It's a luxurious hotel with some standout features, particularly the comfortable beds and great views. While there were a few design quirks, they didn't detract too much from our overall experience. This hotel is an excellent choice for those wanting a high-end experience in a prime Chicago location, especially for longer stays where you can take advantage of the in-room amenities. What we liked best: + Prime location on Mag Mile near Starbucks Roastery and Trader Joe's + Stunning city views (our window looked out on Michigan Avenue) + Comfortable bed and pillows + Electronic blackout shades + Excellent water pressure and hot shower + Tall ceilings, spacious feel + Good bellhop service and helpful front desk staff What we liked least: - Confusing light switch panel (difficult to use in the dark) - Poor outlet design (can't plug in two devices due to odd shape) - Missed turndown service due to confusing room status light - Long waits for the elevator Note, this hotel's lobby is on the 20th floor, and the rooms are on lower floors. It took a little getting used to - we went UP for breakfast and then DOWN to our room. But the lobby and lounge were beautiful, and had marvelous views of the city.

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.

The service was good. I had trouble at check in with the credit cards and the staff was helpful. The room was clean and the bed was comfortable. The only problem was the phone was broken and wouldn't shut up...so I unplugged it and notified the front desk. Check out was simple also and the shuttle to and from the airport was useful. Pick up is at the Terminal 2 shuttle area and you take the team there. If you have a very early flight the shuttle might be an iffy choice. I also ate at the restaurant which was delicious and the service was good.

I was pleasantly surprised after reading some of the reviews on here. Front desk staff is friendly. The rooms are really nice (although the pillows are not comfortable) and you can not beat the location. You can take the airport shuttle to the hotel (great service) and it's maybe a 10 walk to the Rosemont Blue Line L station which will take you downtown. If you're seeing a show at the Rosemont Theatre it takes you maybe 5 minutes to walk. The breakfast was good (friendly omelet makers and clean up staff) although the evening drinks could be better. Some people complained about noise from atrium which is really only a bother if you are still sleeping when breakfast is served. I would definitely stay here again.

Best location if you need to return rental car before you fly. Just 3 minutes drive. The hotel facilities have been recently renovated and everything is spot-on! The room has absolutely everything you would ever need, good coffee, appliances, nice lightning, super clean bathroom. Reading chair and working desk. (The only problem is they don't offer water in the room). Nice swimming pool and gym. Downsides: They charge parking, and the check-in staff could be kinder. They interacted with me and other foreign guests in a rather bossy way.

The best thing is that it feels like a hotel, not old-fashioned, but more like an express hotel, very comfortable