TownePlace Suites Dallas Lewisville

good place to stay and good for cooking, breakfast is just so so, sometime, the cost for each night is very high and no rooms.

The Free breakfasts was excellent the had everything love it

Very clean, breakfast is decent bball court for the kids. Great staff and the suite is awesome for families

My wife and I have stayed here when in town for nearly 20 years. No more. We hadn't been back in about 4 years. I called the day before our arrival to request a quiet room on the 4th floor because my wife has insomnia. The clerk was very nice to indicated this was no problem. When we checked in I was told there were no rooms available on the 4th floor because the a/c wasn't working. We were given a room on the first floor and the a/c did not work. The maintenance person check the temperature with an instrument and it was 73.5 degrees. Also, the window as defective and so clouded over you could hardly see out. I requested another room and we were moved to the 2nd floor. The a/c did work but the curtains were tattered and the wooden arm on the chair had cigarette burns Ironically, I was walking to the elevator on the first floor and a woman with two handfuls of bags walked up behind me. I offered to help her with a bag, but she just asked that I push floor 4. I said I thought the a/c wasn't working on that floors. She said it works just fine. I learned the clerk that checked us in had lied to me and didn't just was we mad a mistake and did no hold a room for you. We tried breakfast once, but at 8:15am they were out of orange juice, non-fat milk and some muffins. The breakfasts haven't changed in 20 years, which says something about the Marriott decision makers. We've stayed at Marriott's a few times the past few years, including in Germany, and management isn't up to what it used to be. Marriott seems so focused on expansion that there's isn't much time left to consider the customer. Tim

This hotel was an excellent choice. I travel immensely throughout the year so I’m often in hotels more than I’m at home. I particularly look for the cleanliness of the room and the services provided to me from the Staff of the hotel. This hotel provides impeccable guest services and that’s hard to find anywhere these days.

The room I booked said it was a suite and this was not the type of suite I previously stayed in. There were police cars when I arrived as well as the next day so there was some type of disturbance. Last night there was continuous knocking on the room next door and then they proceeded to go outside and bag on the window for awhile until I assume someone let them in. The hotel needs to be updated. Next trip hopefully I’ll go back across the street to the newer hotels that I stay at regularly.

Our room had no air conditioning, stained mattresses, and a broken TV. We reported this to the front desk and we couldn’t be given a different room. As a result we had to leave and find another place last minute. We’ve tried contacting the manager and they will no respond.

No shuttle service

nice.