The people at the reception are not very friendly in their trea**ent, except for one of them, who unfortunately I do not remember her name, but she was on duty on the last day of my stay.
My room did not have an intercom or a safe, there was no immediate willingness to resolve my problem, I had to request a room change, to which they finally agreed. I am surprised that being a 5-star hotel, they do not make the passenger feel as they should, I have seen complaints from other passengers with the same trea**ent.
The beds and the room in general were very comfortable, the view of the sea was incredible.
The breakfast, I expected more, the first day was very basic, with details such as the eggs being cold because they didn't have a covered container, the second day there was more variety. It has everything to be an incredible hotel in its 5-star condition, but it only depends on the staff in charge.
Original TextTranslation provided by Google