Hotels Near Cariboo Centre in Coquitlam

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

We picked the hotel because of its affordability and the ok reviews. It’s a standard two star hotel. Parking was free and just outside. The room itself was small and smelled bad. There clearly had been people smoking in our room at some point previously. The tv didn’t work (they rectified this by the second night). The room was dirty. There were squished spiders on the bathroom door that had been there a while. The sheets were stained with make up and something that looked like blood. Some of the pillows had clearly been in existence for 30+ years and needed chucking! The first night, there was a random man stood outside our hotel room when we arrived at about 10:30. When we went in our room he just walked off. He didn’t work there and I don’t even think he was a bore guest. The second night, when we returned to our room, the key card no longer worked. I told reception and were given access to the room. I think they would have given us access to anyones room if we had provided their number instead. The security is definitely in need of improvement. It’s a suitable place to get your head down, but I would only recommend spending the exact amount of time that you intend to sleep at the hotel and no more.

Advantages: The decoration can be called a 4-star hotel, the traffic location is convenient, quiet, safe, and the front desk service is in place. At this price, it can be said to be cost-effective Disadvantages: no refrigerator, no indoor swimming pool, a few hairs on the bed, in addition, the air conditioner of this hotel is adjusted to 32 degrees and it blows cold air. This is the case twice, and finally complained about the parking lot that the hotel cooperates with, and clearly told the front desk about the license plate I also confirmed that the license plate number is correct. The hotel system entered my license plate number. The parking lot still put a warning on my windshield the next day saying that this is a hotel parking space. Fortunately, there is no ticket or tow away.

We went to Canada for business purposes. Each of us had a room on a different floor - I ended up on the 7th floor and a room with a mountain view. A colleague ended up lower and there was already only a view of the shopping center. But these are not aspects of the hotel's rating. I subtract one star for the dry air and buzzing air conditioner in the room. The rest OK. Breakfasts correct, service courteous.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

The room is good, it is very good, there is a 4 star style, but the front desk service is too bad, please open a window, wait until ten o'clock from two o'clock, urging a dozen times is useless, the next day said that can not open the window, It is clearly a room with a window, the result can not be opened, then what is the use of the window, complaints Ctrip is useless, but also waste dozens of dollars

Satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, Satisfied, satisfied

Stayed here before years ago, and that experience wasn't great, but since it been such a long time, I thought I'd give them another try as the reviews looked good in general. Checking in and checking out front desk staff was friendly and attentive and recognized my Diamond tier status right away. The cookies they have at check-in we're pretty tasty. The property while nothing to write home about, was clean and well kept, and felt safe overall. Parking spots were super narrow, so if you have a bigger car space maybe hard to come by on either side. Lobby and common areas and hallways all looked clean and up-to-date didn't notice any issues at all. Room was clean, and well kept. But the room did have two problems, 1. the bed was hard as a rock, and not very comfortable at all to me. I found the sofa bed (hide a bed) to be more comfortable than the king size regular bed 2. The light fixtures had a mixture of soft White, daylight bulbs making the room look off based on the light coloring. Breakfast had a good selection of the normal fare you'd find out a Comfort Inn cereal oatmeal fruit pastries etc. Warm food included eggs and potatoes, but the eggs were obviously powdered eggs and we're basically inedible I took one bite and couldn't stomach anymore, the potatoes were cold and rubbery, but at least they were edible and were actually real potatoes. Maybe they should have whoever prepares the cookies, be in charge of making breakfast, as the cookies were far superior to anything we had for breakfast there. I ended up with a better breakfast from Tim Hortons next door, while quite a bit less healthy, but at least it was actually hot and real food and had palatable coffee. Overall the hotel looks nice, and maybe suitable for some, for me it was only good for one night, but I probably won't return.

The hotel room is relatively large, although the facilities are successful, but it is still very clean.  It is a very cost-effective hotel in that area and should stay again next time.

This is a fine 3.5* hotel, with great service, solid complimentary breakfast, comfortable beds, quiet rooms, small but good fitness room, and attentive housekeeping. Parking is easy. There's lots of restaurants, shops, grocery stores nearby. For price paid, I would come back here again. You're 40 minutes to the heart of Vancouver but the cost differential is huge.