ashley
March 17, 2024
I had booked on *******, the room wasn’t even the room I booked online? They told me they don’t have rooms like that? It was very dirty, staff was always outside smoking and never at the front desk. They knew I had 2 kids with me and when I called the front desk they wouldn’t answer bc they were smoking of coarse. I had to walk down stairs and ask for bedding for the pull out couch that had urine stains all over it! The door handles were falling off. Mold in the bathrooms, my son is in a wheelchair and I had booked a handicap accessible room that stated it had a bar by the toilet? Well it didn’t and he could barely get in the room in his chair? It was suppose to be smoke free but it smelled horribly of smoke and mildew. I definitely did not get even close to my moneys worth. Very disappointing! The ladies at the front desk told me they were short staffed and were having a hard time getting rooms cleaned and ready? But they were literally standing around smoking the whole time.