Courtyard Memphis Germantown

Decor so pretty. People excellent. Room clean. Construction made fire alarm resound twice, extremely annoying. Got locked in room because deadbolt malfunctioned, I was moved another, smaller room, but apreciated being helped quickly. When construction is over it will be very nice, I'm sure.

They were painting/upgrading the place and our room had a couple minor things unfinished. The woman at the front desk was very nice, helpful and friendly. This kind of pleasant professionalism makes a difference.

Great location, close to many shops and places to eat. They are remodeling the entire hotel so it can get noisy. Overall it was a great stay!

Avoid this hotel at all costs. It is dirty, rundown and the staff lies consistently. There are several hotels in Germantown that I have stayed at over the years and this is by far the worst. Our TV didn’t work our entire 4 night stay despite reporting it on night one. They advertised housekeeping every 3 days and on day 3 we requested it and they never showed. The shower also didn’t work properly. Water only came out through the ‘wand’ and not the overhead shower head. Again, this was reported and got no response. The icing on the cake is that this stay was paid for by points. The GM said he would give us a 30,000 point refund for all our problems and we have it in writing. He has only given us 10,000. Poorly built and dirty hotel, horrible service and a lying GM. Your money/points deserve better. If you are locked into Bonvoy, there is a full service Marriott very close by. I am shocked by this treatment. I was Ambassador level for many years until I retired. I have lifetime Titanium status with Marriott and still got this treatment. If this is how they treat their best customers, no one is safe from them. They are clearly prioritizing profit over customer experience. Most Marriotts know how to both simultaneously but this place fails miserably and the GM is an. ‘In your face’ liar.

Even though I was the only guest at the front desk and had booked ahead, it took me more than 30 min to get my room. As a weary traveler, I book ahead to avoid staff scrambling to find a room. When I finally got the key card to my room, it did not work. The staff did not believe me and made me walk back with her again to check. I had to wait even more while she struggled to find a room. This is definitely not the Marriott experience.

The hotel location worked well for our needs. The front desk staff was friendly and very welcoming and our first floor room was easy for my elderly mom and surprisingly quiet. The negative was we stayed for 2 days, 3 nights and our room was never cleaned and linens not replaced. I did get some towels from the front desk and was told the first day, that rooms get cleaned every other day. This surprised me. Also, requested an early wake up call, and I know it was kindly setup up, but no wake up call. I later found that our room telephone did not have a dial tone so we did mention this at check out. Overall, a good stay. Beds and pillows comfortable.

No complimentary breakfast, just water!!! Other than that, excellent property.

It was very dated and looked a bit beat up.

Very nice staff