It's rough, a bit run-down, dated, a few people outside looking for a fix. It reminds me of a travel lodge or other discount chain, down to the kiosks they want you to use for check-in/check-out. To be honest, the kiosks probably provide better service, if they worked, which they didn't for me. Rooms - There's black marks on the walls, partially caulked bathrooms, very faded fabrics on the chairs. It could be quite eloquent and upscale, but it has been allowed to fade from the prestige I imagine it once had. The room has a fridge, and it used to be a minibar, the kind that has sensors to know when things were consumed. The product is gone, but the inserts for bottle placement remain - it's that kind of detail that contributes to the sense that this hotel used to be better. There's a lot of empty/blank space in the room, I can imagine there were probably things there in the good old days but now it just looks empty. The rooms are spacious for both American and European hotels, but with all that space, it should be used. An interior designer could work wonders. Best part of the room? The water pressure for the shower is phenomenal. I haven't seen their data collection policy yet, but they do tend to ask for a room number for everything. Coming in past 9pm? Room number. Parking pass validation in the evening (but not in the morning)? Room number. Want a beer and intend to pay as opposed to charging it to the room? Room number anyway. The bar is, contrary to the hotel, lovely with excellent staff, and creative and comforting food too. Football usually on one of the TVs (without the sound, which is good, so it's not a sportsbar per-se). The restaurant staff are proactive and thoughtful, and just really genuinely service-focused people.