Upon check-out I had advised the receptionist that the stay did not live up to expectations nor did it compare to any other "4-Star" hotel we had stayed in. I was advised that, having checked she had the right contact information, she would email the manager and I could expect a phone call to discuss. Almost a week since checking out there has been no contact, so having received the generic request for feedback in a public forum, I'll gladly share it Having paid for a 2 night stay in a Deluxe Family Suite, I had expected more than what essentially was a larger basically equipped room. There was a very large stain on the carpet in one half of the room, reminded me of a bleach stain. There were no glasses provided to drink the bottled water which was supplied in the room. While there was a kettle to make tea/coffee, the crockery was mismatched i.e. a side plate acting as a saucer. The furniture is shabby, veneer coming away, dents in the wall. There were two smart televisions, neither of which were connected to the internet so the ability to use Netflix, YouTube was negated. There was no safe to secure any items you may not have wanted to carry around with you or take to the leisure centre. The phone in the room was not working so when there was a need to contact reception at 11pm, it became necessary to redress and go downstairs. This occurred on night one and it was made known to reception that the phone was not working, but nothing done to have this addressed as when checked when leaving, it had not been fixed while we were out of the room. The leisure centre is ok. It would be useful if guests of the hotel could be advised in advance that the lockers require a Euro coin. That said, the receptionists kindly lent us coins to use the locker and we returned them on the way out. There is a very small family changing room which we did not avail of as the floor was covered in mud and hence not very hygienic. The larger changing rooms have adequate space and were a lot cleaner. The steam room and sauna are not hot enough to have any benefit to users. In other reviews I saw them being equated to the steam which you get in your home bathroom and this would be a good comparison. We ate in the bar the first evening and while the staff were pleasant and the menu had good options, there is plenty of room for improvement. Plates were not cleared away when main meals were finished, there was no check to see if we wanted to order desert or needed more to drink. We gave up and went to the bar to order and the plates were half cleared after we dropped a strong hint when ordering drinks. Having ate in the town the second night, the bar is not value for money and I would suggest not to eat there unless you really need to. Breakfast was the big positive and the staff in the breakfast room were very attentive.