Had a recent stay in your hotel. Some staff were really kind and helpful particularly at reception and another server in the kingfisher bar, he was a very enthusiastic waiter! One bar man refused cocktails with no reason just said blankly no too busy and didn’t give us a timeframe. At that time he stayed chatting with staff at the bar and didn’t seem too busy… He was quite rude and talked about how he couldn’t wait to finish work.. once it got quieter he didn’t even offer the cocktails. Something to keep in mind. Also keys stopped working for our room twice. Once at check in the keys didn’t work when we arrived and the next day after breakfast our keys didn’t work again. Was annoying going up and down the stairs for this. Other than that the location was fabulous, food was lovely and comfortable stay and would still return as the positives out way the negatives. I have recommended two other friends to come and stay who are booking with you!