Hampton Inn Cornelia

Staff was nice but property is dated and needs major renovation. Our bathroom was not cleaned properly, especially the toilet. I will not go into details. Elevator broke and we were forced to carry our luggage down the stairs. Bed was very comfortable. Front desk folks were pleasant.

Employees at the service desk were very friendly and helpful. It was nice and quiet. The bathroom could’ve been a bit cleaner but not dirty enough to really complain. Breakfast wasn’t too great, pretty bland, but I don’t typically expect much from hotel breakfasts. It was in a convenient spot for gas stations and food. Overall we had a pleasant stay and would stay here again!

Very nice and friendly staff

The floors are filthy! Not just my room but all along the hallway stained and dirty looking carpet. Guest elevator is out of order so have to use service elevator. Wouldn't stay here again. Reason give 3 stars is front desk staff exceptionally friendly and helpful.

The room was clean and very spacious. Staff was very nice and helpful.

We had an enjoyable stay here. Great service and good accommodations.

Excellent

Mold in shower.room out dated,bed was like sleeping on rocks

stay Feb 11-13 2024 at your establishment in Cornelia Georgia. Numerous complaints were lodged regarding occupants smoking in this non smoking hotel. In addition the toilet was not affixed to the floor and continuously clogging. This was reported and a plunger was provided. During this miserable stay and suffering from a medical condition that has to have me utilize equipment to sleep and allergy to smoke with prescription medicine made this stay terrible. Management indicated they would initially credit me back 30k points as a result of the smoking for the first nights stay. I was offered to move mid afternoon on my second day to another room that was away from the smoking, but declined due to the fact that management assured me in my room that the situation was handled with their long term residents below me constantly smoking in their room seeping through the walls and hallways would be immediately addressed and remedied. I can assure you this was not the case, they did nothing. I declined to move as it is difficult for me to pack all my belongings and medical equipment for 14 hours until l would be departing.. During the second night stay the smoking continued and was worsened. This was reported again. I was assured that I would be compensated for the second night stay of an additional 30k points added to my honors account and that Hilton would add them back within 10 days and an apology. I contacted Hampton several times after the stay and was advised that they were working on the issue and would get back to me. On 02/26/24 at approx 2:20pm I was contact by Mike- unsure of exact name but identified as sales manager by phone who was very rude and obnoxious with me stating he refused to credit me anything else regarding this stay as I declined their offer to move.I explained why I was not moving and desired another resolution that was guaranteed by in person communication in my room and phone calls. When I contacted Hilton directly I was advised the hotel had already contact them to deny any further compensation that was provided. I was told this would be handled and it wasn't. This individual "Mike" that contacted me was unprofessional, rude, and accusatory. Stating he reviewed CCTV footage and stated my words were incorrect and had zero customer service skills. Being a Hilton hotel Hampton Inn I would have expected much more and am insulted by his candor and lack of skills to rectify this matter to my satisfaction. The rudeness of your staff member in incomprehensible in the hospitality industry. I hope this review stands as a testament and to help and assure that other guests going forward will not receive nasty phone calls when they have a serious issue about long term guest smoking in a non smoking hotel. In addition you are in violation of a Georgia public act regarding smoking in a non smoking hotel enacted in 2005. It clearly states on your booking site that violators will be fined $250 per occurrence and obviously this has been an o