Residence Inn Charlotte Lake Norman

Location was easy to access local shopping.

Not with $165 a night. Old, and a little beat. Kitchen and bathroom floor was sticky. Wouldn’t stay there again

Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast

Prior to this stay, we have found Residence Inns to be well managed and the staff good. However, upon entering this location, the Reception staff did not greet us at all. They asked for ID and proceeded to check us in. We asked where would make the best sense to park relative to the location of the room. She suggested the far side of the building. In fact, our room was quite close to Reception! The room was ok, although somewhat worn. Breakfast was abysmal. There was no fresh fruit. The orange juice machine was down. Although there were many 'toppings', when I questioned what they were for, I was told they were out of oatmeal but I could put them on my eggs if I wanted. Really!?! Nuts and chocolate chips on eggs? I don't think so. As we were eating breakfast one morning, another guest approached Reception with concerns about the condition of her room. The staff just blankly looked at her. We had chosen this property because of the poor reviews on other Marriott properties in the area. We won't be returning to this one.

Very nice and upscale area to stay

What a sad place this hotel has become. This location is the perfect spot for my family to gather and we like the two-bedroom units that feature a full kitchen and living room. We've been staying at this hotel for years so we've seen it go slowly downhill. This year was particularly bad, Room 208 was missing the living room chair, which despite being listed as a feature on their website, the front desk claimed they'd never seen one, the four-person dining table has been replaced with a two-person and the dishwasher didn't work. The staff managed to get the dishwasher working and the four-person table swapped in on day two of our stay. The room also gave us a great view of the sad state of the pool area. Most of the deck chairs are broken and haphazardly stacked up in a corner and the hot tub has been filled in with concrete. I'm not sure how much longer this place can maintain it's Marriott branding at this pace.

Smooth check in. Clean room. Nice area.

Nice, convenient to dining and shopping.

I posted a Google review as well on the Marriott property direct. My complaint was about excessive noise from air handler in closet inside my room (locked). Mold smell when air was running, water stains on ceiling. Stop giving this room out. (Rm 224). Terrible experience @ a high price