This is our second stay here in 13 days. There is still ongoing construction and updating of the hotel, so I won't review the basic condition of the room. On our last stay, I spoke with Yuri, at the lobby reception counter. I explained my wife has mobility issues and asked if on our next visit on Sept 27, we could get an ADA room. She checked, and found an available ADA room on our arrival date, and noted it on our reservation, which I saw online when checking later. When we arrived on Sept 27th, I was told by the afternoon desk personnel, they did not have any ADA rooms. I explained what transpired on my previous stay and she again said they had no ADA rooms, that we probably made the reservation on line with a 3rd party vendor, who didn't know their room availability, even though I again explained an employee on site here, at this hotel, made the assignment We were eventually assigned a room on the 4th floor, which had been newly updated. When we arrived at the room, we found construction workers still doing finish work, an no room amenities (frig, coffee maker, etc) in the room, as well as the television not working. We were finally assigned the same room we had on our previous stay, which was in poor condition, but by this time we were glad to have a room! Upon checking our reservation, after my discussion with the afternoon clerk, the notation about a ADA room was no longer on our reservation. We appreciate all that Yuri, the morning desk clerk, did for us. We are extremely disappointed in the afternoon desk clerk who checked us in both times, in not honoring the room type noted on our reservation.
Very Good
100 Reviews