Coron Westown Resort

This hotel was initially a nightmare. I booked 2 rooms through Trip for adults and the kids. Upon arrival, the hotel advised that one of the rooms had been cancelled and we only had one room. All my bookings were still showing in the Trip app so neither myself or Trip had cancelled anything. I contacted Trip and they were excellent and worked very hard, but unsuccessfully to get our room back... It was absolutely peak season and the room had been given to someone else. We were able to book a room Westown 2 nights later so the kids ended up staying at the hotel and us adults, luckily were able to find another hotel for 2 nights and then moved back to Westown hotel. When this issue occurred, I felt we were treated incredibly poorly by the hotel. They made it clear... If you book through a third party booking agency, the issue is with you..not our problem... Considering most of their bookings are probably through third parties, this attitude is poor. Once we moved back into the hotel for the remaining 3 days, the hotel facilities were good. Swimming pools were good. There was a cafe, couple of restaurants, and small gym. Location was 10 mins on a tricycle into the centre of town and there were always tricycles available. A shuttle was available to and from the airport. Negatives were as follows: - Hotel saying we cancelled one of our rooms even though we hadn't. Kids had to stay by themselves in the hotel. - Hotel didn't care less about us because we made the booking through a 3rd party. - Disappointing that probably 50% of the menu foods were not available in the Filipino restaurant while we were there...usual excuse of supplier issues was always given.

Beautifully designed hotel, spacious, with splendid lobby and outside pool area with restaurant and bar. The bedroom and bathroom were extremely clean and comfortable. Highly recommended!

This is my favorite hotel in Coron , it is beautiful, rooms are spacious, and clean.The staff are so good . The hotel design is perfect. If you just wanna chill there's 3 swimming pool.My kids are loving it 😊 This is my 7th stay in here . And its always been perfect stay 😊 we'll be back everytime I'm here in coron .

The hotel was nicer than we expected! We really enjoyed our stay. Location is great just a 10 minute ride to town. Staff were fabulous. But I would avoid the restaurant as we were served raw chicken! Apart than that I would definitely recommend.

The Best!

Nice hotel,clean,staff is friendly,good food in resto..