Guyers House Hotel and Restaurant

Cozy heritage hotel full of beautiful view and history. Friendly staff and good service. Great breakfast. Wonderful experience.

Stayed here on a couple of occasions, the WIFI in the room I was staying was non existent throughout my stay. Frustrating as I was there for work. Also no curtain in the bathroom. Also the bar is never manned and same with the front desk, staff I’m assuming from the kitchen will just walk past you and not ask if they can help.

understaffed, waited 15 minutes before i found a staff member to check-in. One staff floating across bar, reception and restaurant. Breakfast again short staffed, no milk, no one taking orders, no spoons on table or salt/pepper just couldnt handle efficently 6 people at once at 730am Room not clean dead flies on window ledge and floor

I stayed here for one night & was amazed at how lovely the grounds were as I drove up. The grounds can’t be faulted, the external of this guest house is incredible. It went downhill when I entered the guest house reception. I was checked in by a rude girl who didn’t direct me to my room, I was in the gardeners house & had to ask where I was going - not very good customer service! My room was an unpleasant stay, the bed was uncomfortable, the tap in the bathroom dropped continuously and the shower was very low pressure. There were patched up holes in the wall that weren’t painted over & cracks in the paint work in the bathroom. TV also didn’t work. Food wise, the meal was fine however same as other reviews there was a lot of items missing from the menu.

Second time staying here. Lovely buildings staff always lovely. Comfortable beds and nice bathrooms. Breakfast is very nice

Firstly, the drive into the hotel was gorgeous and filled us with excitement and when we drove into the car park and saw the hotel, we were blown away. We entered reception where hospitality sadly slipped. Having had a guest house we are fully aware of the importance of that initial welcome when greeting paying guests, after all they are your lifeblood. We were greeted by a very dour, young, seemingly untrained receptionist. We had had a fair drive from the Isle of Wight but did arrive early at 1pm. We knew there was a surcharge for early check in, but all receptionist could say was "you'll have to come back later". When we suggested we could have coffee in the lounge her response was "what for 2 hours?". Not good customer service. We eventually gave in and paid the £50 to check in. NOTE FOR MANAGEMENT the room was ready, surely a goodwill gesture of a reduction in this fee could be considered especially as we had paid upfront nearly £700 for three day half board stay. We got into our room (number 2), which was lovely, tastefully decorated, overlooking the garden and pond. Very clean with bath and shower over in the ensuite. Generously sized fluffy dressing gowns complimentary toiletries, tea coffee etc (although only two teabags was a bit mean). I went for a long walk around grounds that are impeccably maintained and showed off the beauty of the building. Dinner time came and Sarah, our server, was brilliant. Other reviews have criticised the food, we have no such criticism, the food throughout our 3 day stay was wonderful. I even tried, and got hooked on, salt and pepper squid. Breakfast was part buffet. Cereal, fruit, yogurt, juice. Serve yourself toast. The breakfast menu was ample and extremely tasty. Vegetarians well catered for. The cracks (not for us, we had everything on the menu we wanted), started to show on our last night when our first receptionist looked out of her depth as a server and had to tell guests that quite a few menu items were unavailable. Mind you she was ably assisted by Wilfie, a very pleasant young man who was very helpful. On checkout the wonderful Michelle was amazing (if only she had checked us in). We had queries with our bill (check yours carefully), which this very efficient young lady soon resolved. In summary, this beautiful stunning hotel has been an extremely nice base to see Bath and surrounding areas. Yes, there are flaws which management would be wise to resolve, but on the whole we had a relaxing stay in a beautiful place . Special mention has to go to Michelle, Sarah, Tre and Wilfie. It is apparent that communication between staff needs worked on and I truly believe, given the right management and inhouse training (these kids deserve to be properly trained in hospitality ,it's only fair if they're working with guests), Guyers House, already beautiful, could be absolutely perfect.

We attended a children’s Easter event (Easter egg hunt and lunch) as we did last year. Last year it was exceptional but this year it was completely different. Last year there was a fantastic organiser who met us and did arts and crafts with the children until everyone arrived. She then showed us the games, followed by the Easter egg trail then took us into the dining room for an impressive lunch. This year there was no organiser, no arts and crafts and games but instead a bar maid who pointed us in the direction of the Easter egg trail. The trail didn’t take that long so we made up our own games for our children and those who were also there. Lunch was an hour earlier than last year because of the missing games/crafts so the children were not hungry. Last year I spent £15 on an impressive lunch including smoked salmon sandwiches, drinks for children and hot drinks for adults in the beautiful dining room. This year I spent £30 for the same amount of food but the quality was basic, we had to ask for drinks for the children as we were left and as for the adults the bar maid said she’d have to ask if we would need to pay extra so I told her not to worry. Instead of the dining room, this year lunch was set up in the sofa area bent over a table. When we told the manager her response was that ‘changes had been made due to customer feedback’ . Why would customer feedback want to get rid of the fantastic organiser, run activities and double the price for more basic food? My guess is that the old staff have left since last year maybe. Won’t go next year.

Unfortunately, this was not the celebratory lunch we had hoped for and we were very disappointed. Very sorry to say we will not be going back. The food took over an hour and a half to arrive, and was not of the standard that we were expecting, especially at the price. The 'dining room' was very cold and we were surprised to find ourselves the only guests, especially as some items on the menu were not available and the service was extremely slow, leading to quite an uncomfortable atmosphere. A shame as the house itself is beautiful, but sadly would not recommend.