We arrived as a group of 22. Firstly they had changed all the rooms people were allocated on booking, not great, but sorted out eventually. The rooms are basic and outdated, but clean. The cleaners came alternate days. The patio doors did not lock. Safe not working on arrival, but sorted the following morning. We paid for all inclusive, (school canteen is what it reminded me off) drinks and breakfast was ok, but lunch & evening meal was not great, so we ate out instead. The hill from reception to the pool is horrid, there are 2 lifts, but you still have no option but to walk up & down the hill. Pool has seen better days and needs some clear repair work. Sun loungers are fixed, so you can’t sit up on them, only lay down and very uncomfortable too. Chairs round pool are also uncomfortable. On the last night our door broke and no one from the hotel could get in it. We explained there was medication in the room that was needed that night, to be met with shrugged shoulders and nothing we can do. We went back and forth with them, they wouldn’t call a manager or an out of hours maintenance person. All they kept saying was tomorrow and you’ll have to have another room overnight. The first room they gave us didn’t even have electricity. The reception lady was very rude every time we spoke to her, with or without an issue. Avoid the hotel. This place has nothing on Faulty Towers.