Guest User
September 12, 2023
DO NOT BOOK HERE! I booked for December through OTB and arrived on Xmas eve. There was no one around and no reception so I tried the various contact numbers, including the emergency ones. There was either no response or some Spanish dude laughing at me and not helping in anyway. I ended up staying in a hostel with a thieving toxic guy from New Zealand and his criminal pickpocket friends but managed to minimise thefts to a pair of my sunglasses. On Xmas day I got back on the case and read some of the reviews to try and locate these con merchants, and perhaps even get into the apartment I had paid for so I could start enjoying Xmas. No one in the area even knew of the place and from the outside it looked like a badly run building project. It was time to contact OTB. I rang OTB's emergency number and despite numerous attempts to contact the owners of Flore's they came back saying they had had the same problems and couldn't get hold of anyone. OTB tried to get me to pay for further accommodation out of my own pocket! I resisted knowing OTB had a duty of care to make sure I had a place to stay for the duration of my holiday. By boxing day after leaving me stressed , homeless and in despair they finally gave in and sorted me alternative accommodation in a fairly decent hotel which going by previous reviews of Flores was actually dodging a bullet! But there was still no sign of anyone to speak to in regards to my stay at Flores! And there never has been...no apology, no compensation or refund, no anything...