We had a lovely holiday but was ready to come home after 7 days. We went as a family with a 2 year old, the hotel is gorgeous in a lovely setting, however we did not have the best start. We checked in at 3.40 and out room was not available until 5pm. There is a snack bar however, the majority of items on there you have to pay for, even though we were all inclusive. Communication was not great at check in so we were not informed about anything in the hotel, we were also given the wrong times for when the buffet restaurant was open, I know it doesn't seem like much but when you have a hungry and tired 2 year old we would have been there at 7pm when the doors opened instead of hanging around until 7.30. All drinks have to be ordered and they are brought to your table, which was lovely, if you could get a member of staffs attention and if they remembered to bring it to you. We had to ask a couple of times even for water. With regards to the food hall i would advised getting there early as we arrived for lunch one day at 2.15, it was open until 3.30 however the main food was gone and they did not refill this. Your meats and past were cooked fresh for you but you don't want to be there when it is busy as you can be standing around waiting to be served for a while. The staff at the pool were amazing and so helpful and polite, I also met Anna one of the mangers on our second day and she apologise for out check in experience and advised me to download the hotels app, which had all the information about the hotel, activities, restaurants, spa, and menus. I found this very helpful. I did like that the hotel is trying to be eco friendly with water stations on every level of accommodation so you can refill your bottles. There were always plenty of sun beds to choose from, we would often go to the beach in the morning and return in the afternoon, we could always get a sunbed with an umbrella and they were very comfy. If you have a little one there is plenty of space for them to explore but be safe, our little one still has afternoon naps, the hotel provided space and shade for you to put him in his pushchair and walk around until he had fallen asleep. As some one else has mentioned some of the pools have tiles missing so be careful when entering, besides that the pools where clean and warm with a couple to choose from.