SBH Monica Beach Resort

The only plus is the location to the beach. Everything around the hotel is shut down. The majority of the residents are German who don’t abide by the smoking policy at the hotel. The staff don’t do anything about it, there was even a guy smoking at the pool bar next to the no smoking sign and they never told him. The food is just about edible. The hot dogs at the pool bar come out on a tray and are cold straight away. The food in the Asian restaurant was stodgy, some was cold and over salty. They even charge for the drinks which is the same drinks you get in the main restaurant. The Buffet restaurant we had chicken raw in the middle, one occasion potato wedges still frozen. More often than not the foods either cold or tepid. There is no real change in menu, and it’s definitely aimed to its German clients. Luckily we hired a car for a few days so we ate out. We book it last minute so didn’t check the reviews. I wish I had of done my research. Four stars is a joke, I’ve stayed in better 3 star resorts. In the two weeks we stayed here none of the hand dryers worked in the toilets, forget a hot shower or bath after about 8ish. I would definitely not recommend staying here. I’m glad to be going home.

Having read some of the previous reviews, it would have been easy to decide not to choose this hotel however, I am so very pleased that we did! From the moment we arrived, our positive experience began with the very welcoming, friendly and helpful reception staff. First impressions count, and this was only to continue throughout our stay. We were allocated a room (212) which was situated just a couple of minutes walk away from reception and the pool area. The property is brilliantly designed and laid out over the site overlooking the sandy beach and sea, with most (if not all) rooms having a sea view. Furthermore, it is quiet at night with only the sound of the waves. Very tranquil and relaxing. The room itself was a generous size with two single beds, a sofa-bed, TV, Fridge and sizeable balcony with a table and two chairs overlooking the beach / sea. The wifi is not the best but is enough for checking emails, news and emails if one needs to. The TV channels are mainly local with a few German channels and fewer English ones but we weren't there to watch TV. The bathroom was a fair size with tub and shower piece. The shower itself was powerful and hot on demand. The colours of the bathroom could hint at a 70's theme but in fact, they are just in tune with the property itself. The whole room was spotlessly clean and was attended to every day by the very happy and friendly housekeeping staff. The restaurant functions superbly. Every day, be it for breakfast, lunch of dinner, there are more than enough options for people, and if there are specific dietary requirements that appear not to be met, you only have to ask and the staff will be happy to help. The meat selections offered (more often than not, chicken and pork) were cooked to perfection. Tender whilst keeping flavour and excellently seasoned, it was always something to look forward to. The Ribs that were sadly on offer just once in the week that we were there, were some of the best that we have ever had. Whilst previous reviews mention some repetitive food options, there may have been a few standard offerings but there is so much to choose from, this is a subjective view. Frinks available in the restaurant are free-flow and there is a selection of soft drinks, beer or wine. We tried the Asian experience and again, was not disappointed. It is a smaller separate part of the restaurant and needs to be booked. Compared to the main restaurant, there was a smaller selection of dishes, but since it is not an A-La-Carte menu, it was still a brilliant meal experience. Evenings were either spent in the main bar (where the entertainment happens) or there is the pool bar that is quite busy although relaxed. Plenty of drink choices available. This also applies as an all-inclusive customer. Whilst you may not get the global brands, the quality of the drinks is excellent. So too are the measures that are provided! The bar staff were very welcoming and friendly and enjoyed talking with us both in Eng

I wanted to take a moment to express my appreciation for the outstanding service provided by the staff during my recent stay at your hotel. The professionalism and dedication of the team did not go unnoticed. In particular, Maria from the pool bar stood out with her hard work and pleasant manner. Likewise, Mario and Linda consistently impressed us with their attentiveness and warm smiles. I must also commend the reception and housekeeping teams for their friendly greetings and excellent service throughout our stay. Furthermore, the hotel itself exceeded our expectations. The variety of food at the restaurant was exceptional, with a different selection offered daily, ensuring a delightful dining experience every day. Thank you once again for providing such a memorable stay. I look forward to returning to your hotel in the future.

All my previous hotel reviews have been positive and this is my 1st negative review. Due my mobility issue l emailed and telephoned asking for a quiet room close to reception and dining area and found that when l booked in at 22.30pm l found l couldn't have been further away with no general down the slopes and stairs to reach my room. The receptionist realised straight away that the room wasn't suitable for my needs due to my mobility and solo pensioner and l was informed he will try and get my room changed tomorrow. I will start with the positives Friendly staff in all areas apart from one receptionist who wasn't very helpful in my hour of need. Staff work very hard to meet guest expectations and needs. My 2nd sea facing room was lovely and located by the pool and was kept very clean by the hard worker cleaners The hotel resort was kept very clean and tidy with bar/ pool area cleaned daily. Breakfast was the best meal of the day with lots of choice. I don't eat pork which is served in various recipes every day but l always found something to eat and never went hungry. I enjoyed the cocktails and choice of soft drinks and it was great to see proper diet coke and not a cheap substitute I didn't join in the with the activities and entertainment but animination team members were cheerful hard working and were popular with the guests Lovely beach to walk on. Great seaviews from the hotel. Hotel close to the shops and mjnimarket. The not so positives. One reviewer wrote the hotel is a smokers paradise and sadly an accurate description ! Having many no smoking signs in the pool/ snack bar area but then provide ashtrays for guests to use defeats the object as l never found one table with out a dirty ashtray on it. A no smoking area is really needed as families were sitting next to guests with smoke wafting over them by guests that smoked cigarettes, cigars and vaping implements. I spent most of my time on my balcony when the neighbours weren't smoking around me. Smoking is allowed on balconies as ashtrays were provided and the the hotel doesn't appear to have any no smoking rooms. For non smokers like myself it spoilt my holiday experience. The main reason why l will never return to this hotel is there no evidence of any duty of care from the manager/ management team when guests are involved in unexpected incidents and need assistance. Within hrs of me arriving l was subjected to a robbery in my room whilst l was in the middle of unpacking and arranging a few things. I received a graze and minor bruises when my bag was snatched out of my hands along with my passport/ money. Crime can happen anywhere and that's not my main concern. My concern is that l received no duty of care from the manager or management team after l reported the incident as l was in shock, tearful and had some minor injuries that really needed attending to. Despite the communication problems the oncall security was very kind and caring towards me but that's where it ends.

Although the location of the hotel and most of the staff are super nice, there are more negatives at this place. Super old rooms with broken tiles in the bathroom, broken things everywhere you look. The animation team is not following the timetable which is quite tricky when you are with a small baby who wants to go to a playground (which is locked and open only couple hours per day!). As for food, it is not great, there is always plenty but the taste is not great, the asian restaurant is a joke. As for drinking water you need to search for a bar which is opened at certain time to get a cup, otherwise there is none. There were many unpleasant surprises during our week and i would not return to this hotel

I have just spent a week here and cannot fault this hotel at all. I read some mixed reviews before I booked and almost didn’t book but thank goodness I did! The hotel is spotlessly clean, the room too. Also very spacious. The food is excellent too. A lovely varied choice every evening including fabulous salads. The staff are so hardworking and they are always pleasant. The beach is about a 2 minute walk from the hotel and is great to walk. I felt very safe in the hotel and also whilst out exploring. The resort is quiet but perfect for a totally relaxing holiday.