Vitalclass Lanzarote Resort

I stayed here for four days , I was given room 5002 which is on the ground floor opposite the pool, the room was amazing , very spacious and a suite with an balcony . The staff were very friendly and attentive , the food was served buffet style and plenty of choice and vey fast table service for drinks. The pool bar was also well stocked There are several pools the main one being heated There is a spa which is outside of the hotel and a five minute walk , you will need to take a towel ( can obtain from the pool) One thing to note once checked out at 12pm you cannot use the all inclusive and have to pay for drinks/lunch if you have a late flight , you can keep the room on if available for E30 Transfer time to the airport is about 15mins

The food was hot, even if it was a limited selection and drinks were cold. The room was big and spacious, there were filthy handprints all over the walls, stains on sofa and defintely a little tlc needed. The heated pool was great. Most of the staff, outside of the resturant , are unfriendly bordering on rude unless you were French. Pool bar opened late everyday which considering it started later than every other hotel we've been too is bad, made worse that the bar staff kept disappearing only reappearing when a big enough queue had built. The show bar was closed early as well, meaning even less access to what we've already paid for. We were lied to by staff about being fully booked, lied to about access to all inclusive after 12 when we had to check out, originally told we would keep all inclusive then when it comes to it we're told no, no way. After challenging it they eventually told us it was €10 per person. It seems like every thing was too much trouble for them, attitudes of reception staff woefully inadequate. The manager that came to speak with us thinks we're ignorant british and talking down to us, couldn't have been more condescending if he'd tried. Overall a shallow hotel, looks good on the outside but lacking inside.

Our room was spacious.The bathroom needed some TLC.The ceiling fans rattle.Our room was close to the pool.Throughout the day, the non stop music was very intrusive.We had to close the patio and listen to the fan.Iwas unable to sit out by the pool.Sunloungers are reserved overnight.The small outdoor pool is heated although it's not a dedicated children's pool it is impossible to have a swim.The other pool is ice cold..After breakfast we left the hotel and stayed away as long as possible.An adult only area in the dining room would be a good idea.I am happy that we were only B&B.The restaurant is best described as a canteen.Staff collecting and scraping plates beside you as you eat.The food was bland.The area around the hotel is rough and rundown.I would not walk in that area after dark.Ten min walk to supermarket. I did not visit the spa or go into the hotel bar area.

Hotel is amazing. The bedroom we had was very spacious and very clean with a cleaning service every day with fresh towels. The food in the restaurant was lovely- the choice is sometimes limited but this is more than made up by the quality. I have an allergy and the restaurant staff were brilliant with me. No complaints with the food at all. The pool area is great and there is a kids club which runs 11-1 and 3-5 and does activities like colouring. There are activities during the day but the entertainment team are not at all in your face. You will either like that or not. Finally the staff are brilliant!! So friendly and happy to help. We will return!!

Lovely clean hotel. We were given an upgraded room but did not pay to use the jacuzzi as felt it was not worth paying the extra money. Room was very spacious with separate kitchen and bedroom. Lovely spacious bathroom with constant hot water. Friends were on another floor and their room was a different layout. But was about the same size. Without the jacuzzi. Was getting harder to find a table in the dinning hall as the week went on as it was getting busier with more families arriving due to being half term and staff were finding it difficult to to clear tables fast enough. Food was a good varied variety and you could always find something to eat. Drinks from the bars are very strong as they do not use alcohol measures. Pool towels can be changed regularly. We had no trouble at getting a sun-bed. This may not be the case when there are lots of families. There are not many sun shades. Like others have mentioned it is a 10 minute walk to the nearest supermarket and local shops. We found it was good to go for a walk after dinner as entertainment was hit and miss. Taxis are cheap. What we did not like was that we had to show our key card when we wanted to get drinks. Etc. Did not always take out both of these keys. Bring back the wrist bands so you don’t have to remember to take them to the bar each time.

I’m going to first do the good points of this hotel. - lovely and clean all around. The rooms, reception and outside areas all spotless. - very spacious rooms - staff helpful and kind - food is really good. It’s buffet style but we like that. - drinks were good and could taste the alcohol unlike other hotels I’ve been to. Now on to the bad points. - no one shows you to your room. You just get a map and pointed in general direction. - beds are VERY uncomfortable. We resorted to sleeping on the sofa bed as we just couldn’t take the beds another night. Also it was 2 single beds made up for a couple. - was charged €80 for a deep tissue massage which was not even good as a normal body massage. Was terrible! - we are here in March and 3 mornings couldn’t get a table for breakfast and wasn’t allowed to take it outside to eat. Another point to make is the hotel is pretty far out. A good 15/20 minute walk to the centre of everything. We didn’t mind this as we do like to walk. But for someone who wants to be closer this wouldn’t be the hotel for you.

Writing this sat in my room on my final night. Stayed 4 nights here and could not fault this hotel. If being really picky, the only downside is that it's a little away from.anything, closest shop is 10 to 15 mins, and the beach is 15 to 20. But I would definitely stay here again. I saw on other reviews that you could upgrade to a jacuzzi room. I stayed in room 6204 and wow. There is so much space, and the jacuzzi just topped it. Great view over the pool and mountains in the background. Even a great spot to watch the sun go down. The hot tub can only go up to 30c. It lights up and changes colour too. I am easily amused. You can use it from 8am to 10pm. It stays on for around an hour before it switches itself off, but an hour was plenty for me. Upon arrival, i paid for my upgrade and received a glass of champagne as a welcome drink. The lady on reception was friendly and drew on a map where my room was and what was included on the all-inclusive. My room was spacious with a separate bedroom and living room, english channels on tv and various languages, clmfy sofas and bed was comfy too. Extra bedding, pillows, and blankets can be found in the wardrobes. Had a kitchen with fridge and all amenities too. The pools were lovely and clean. As were all areas of the hotel. One pool is heated, which was nice, a bit nippy when get out, though. There is no need for pool towels. The hotel provides them. You just give a voucher to the lifeguard. There are plenty of sunbeds and plenty of sun across the pool area, too. There is an indoor pool, gym, and spa. I did not use these. However, upon arrival, I did receive a voucher for a free entry to the spa, which was lovely, i just ran out of time to use it. The food was good. Plenty of choice. I am a fussy eater and managed to find something to eat at all meals. I only ate lunch on my final day, less on offer, but not all guests are all inclusive. Waitkng staff run around all hours of the day, between restaurant and pool bar. All very friendly and nothing too much trouble. Jet2 rep is really friendly. I really recommend the grand tour of lanzarote and the sunset catamaran cruise. The lift is currently out of use, and by sounds of it, it has been out for a little while. So if any dofficulties with walking etc, request a lower floor. All in all, a great stay for my first solo holiday. I will come back to this hotel for sure. I was dubious due to other reviews, especially the sickness ones, came with an open mind and was not disappointed.