BlueBay Lanzarote

Hotel does not get cleaned properly and bugs everywhere. Beds were covered in ants, possibly bed bugs tho they were tiny. Food was basic and dishes not cleaned properly either. Pool area was ok but cockroaches everywhere. Towels changed every 3 days 😩 1 star.

We stayed here for 9 days. It was a lovely setting with beautiful gardens really the gardens were the best. When we arrived the blond woman on reception was very hostile I don’t know her name but I thought she was very rude. She said about the towels were only changed every three days I was shocked and said but what if they are wet and mucky. She abruptly replied no you have to make them last and if you leave them on the floor they will just be hanged up again. Very rude woman. Our room was ok but a bit tired needed a paint job and the sofa bed well I would not liked to have slept on it. Our bed in bedroom were very hard i ached all week we had to change rooms halfway as cockroaches drove us mad despite spraying the room daily. The second room we had also had a couple but that was all. Food was good for a three star. But unfortunately always cold. We mostly ate salads and bread and deserts due to me being very fussy. Drinks were very good but not the reusable glasses as they were just rinsed in water not cleaned properly. All in all a very nice holiday hired a car and saw some nice places. Been to lanzarote many times but I probers wouldn’t choose this hotel again mainly due to cockroaches and the hostile receptionist.

Bluebay Lanzarote does what it says on the tin 3* Spanish all inclusive hotel.Hotel is a bit tired around the edges but overall good.Staf are friendly and hard working the food in restaurant is good the odd dish a bit cold but overall good , people who complain must have a chef cooking for them at home.Outside area again a bit tired but always sunbeds free.Snack bar is good all the usual chips, burgers,hot dogs etc.The price we paid for 6 nights is exactly what I would expect if you want four star pay for 4 star don't pay for ,a 3 * hotel then expect silver service.Jet2 are good here there is the option on last day to check in your bags with them at hotel great bonus . Again nice wee 3 * Spanish hotel

The hotel itself is ok. No lift but only stairs. The food is horrible. Just ate there one day? Can I get some money back?

We have just came back from bluebay hotel lanzarote with a family of 10 of us with adults and children. After reading the reviews people left on TripAdvisor we were apprehensive as to what we had booked. But first impressions were great and the staff were all friendly and welcoming Yes the pool was freezing and could possibly have needed a water heater to make it a bit warmer for people but this did not put our group off going in. Once you were in it was fine. The animation team were great with the kids and played adults and kids games throughout the day with mini disco at 8:30pm and entertainment at 9.30. The food was ok, there is always something you can find to eat, even for picky eaters. The rooms are a bit outdated but are comfortable enough. We did have a few ants in the main room but there was a spray underneath the sink to use. It was just a short walk to the beach and shops Overall we thought it was good value for money and would definitely return.

I’m currently staying at BlueBay Lanzarote and it’s the worst hotel I’ve ever had the displeasure of holidaying at. Day 3 of a weeks stay here and if you like being bitten to shreds as you sleep by ants infesting not only your bed but your bedside furniture, countertops, luggage and any other crevice of the hotel then by all means book a stay here. Iratxe Who works reception has the hospitality of dying fish and couldn’t have done less to accommodate us when not only is our room crawling with what they say is ants - but cockroaches roam the entire hotel at their free will which she claimed herself she doesn’t have and has never seen. she eventually offered us another room which she said would have no bugs, upon viewing said room not only did it have the same issue, it was worst. - she put her hands on one of the party which to be quite frank in any which way is inappropriate in the capacity she works in and if this is the hospitality they pride themselves in I would suggest booking elsewhere. We have had our room in there words ‘fumigated’ (which is just a couple sprays of ant spray) multiple times through today and only because we called jet2 multiple times to try and resolve said issues. No positive note to add considering this has bought down the ENTIRE morale of our holiday which was supposed to be a week of relaxing. but basically being told to ‘put up and shut up’ being laughed at by staff and having our concerns ignored will never bring back the customers you have, regardless of how nice it looks when you book it. (Trip advisor currently won’t allow me to attach photos or videos however the hotel wasn’t interested in seeing these as said lady said she didn’t disbelieve me - implying this is a regular occurrence. I however will be editing my review at the earliest convenience to include these.)

I’m going to be completely honest about my time and overall stay in this hotel, I was here for a week Tuesday - Tuesday and first and foremost I will start off on a positive note, The beach closest to the hotel is great playa bastian I went here most days and was really good, The staff in hotel such as waiters in the restaurant are extremely rude i had overheard several complaints from guests and basically were told if you don’t like it then they can go elsewhere, Cleaners are absolutely brutal and that is my only word for them, they leave you no towels the room doesn’t get cleaned to a standard what so ever i could do a better job myself, To be fair reception staff were quite nice but it was depending on who was working however I would say there is one lovely guy who works at reception an older gentleman so if you see this I want to say thank you there was several times I came back to the hotel late at night shall I say a little too drink and and he was very pleasant and asked me if I was okay and knew were I was going, Most important thing to everyone reading this GET A ROOM ON UPSTAIRS LEVELS AS DOWNSTAIRS IS COVERED IN CATS I’m not a cat fan at all so it would have been my worst nigh**are if I was on the bottom floor, Food is same each night it doesn’t change at all so please bear in mind it is okay for a few days but if you like to eat different dishes then eating in the hotel each night won’t be great for you as the food is the same chicken nuggets, pizza, hamburgers,

Dirty sofabed in the bedroom and dirty chairs in the dining area. Need washing. Food average but good choice. Great pizza and great section of desserts. That's all. TripAdvisor would like min of 200 characters but that is all I can write about blue bay. I dont recommend it