Courtyard Omaha East/Council Bluffs, IA

The stay was fine, but get better pillows.

Fantastic property. All of the staff was so welcoming. Clean and comfortable. Was just passing through on a road trip and would definitely plan to come back

Needed to leave a day early and there was no working with me on it. I stayed checked into the room and left since if I had checked out they would've cleaned the room and sold it again thus getting my money still and money for reselling it. Went down to try out the breakfast the second morning since we had some time to kill before we had to be at our event. We were there and waited over 25 minutes for our food along with another person in our group traveling and a few others. People who ordered after us were getting food and it wasn't until we pointed it out to the cashier that we had been skipped did they realize their error. Our extra time to eat disappeared and we ended up having to take our food upstairs and eat on the go while finishing getting ready. Redheaded woman at the front desk was pleasant as was younger woman working the desk. Property was clean and it being within walking distance of our venue was helpful.

It was easy to get to off the interstate. There was lots of snow and very cold, but the parking lots were cleared. It was cold in the lobby but it was -25 below windchill. The staff was friendly and helpful!

Room was very clean and comfortable

Staff friendly and helpful

We checked into the hotel Friday. Our daughter became sick Saturday and we quarantined to the room. We were hopeful she would feel better, and we could continue with our trip. She was up all-night Saturday. I went to the front desk around 8am Sunday. I asked if we checked out if we would be charged for Sunday. The manager told me we could stay until noon, and we would not be charged for Sunday evening. I told the manager if we were going to be charged, we would stay quarantined instead of making a 3-hour trip home. We decided to leave at 9am, so that we could take get medical care in our home state. The manger printed me off the receipt for the two nights and we left. To our surprise we were charged 3 nights. They did not call to tell us. We called to find out why they charged us 3 nights since they checked us out for two. The manager and the general manager told us we needed to email proof that our daughter was hospitalized. We emailed documentation from the hospital stating she was positive and treated for acute bronchitis and FLU B. They told us they were still going to charge us because when we left the hotel Saturday our daughter didn’t have a mask on. We didn’t have a mask being we didn’t have symptoms Friday when traveling to the hotel. The manager told us our daughter didn’t look sick enough despite the medical documentation. BE CAREFUL of this hotel. Check what they run your cards for even after you receive your receipt. We were upset enough about our daughter getting sick and ending up in the emergency room instead of our original plans. However, they told us to leave because we were contagious, now they are not honoring what they said. It blows my mind; a hotel manager says that someone doesn’t look sick enough when we provided documentation from a medical doctor. We typically choose Marriott Hotels when traveling but this experience is unbelievable. I would not be as upset about this situation if they had not told us to leave and “not worry about it.” The fact that they just charged our card without calling us to update us is unprofessional. The customer service at this hotel is below average.