Verified traveler
March 4, 2024
We had booked the hot tub suite, checked in and the toilet was broken, water running all over the room and they only had that one and so they ended giving us a king 1 bed room. After we tried to plunge toilet and it not working. Would have prefered they fixed toilet and cleaned room. Gave us a $6 cash refund for the difference for 2 nights. This room was decent but about half the size of the one we had booked and had NO hot tub which is why we stayed there. There was dirt and a pile of hair behind the bathroom door when we checked in. The comforter had burn holes in it. NO "do not disturb sign", I ask for one they did not have any so came into our room after I ask them to mark it on their cleaning list as do not disturb. We prefer to not have anyone in our room until we leave, we clean up after ourselves. I wouldn't stay here again.