Holiday Inn Chicago SW-Countryside Confctr

Always enjoy staying at the Holiday inn countryside.

they did not tell me that the pool was closed until after i checked in, (ONLY REASON WE WENT THERE). then told me deposit was $50 for total stay no matter how many nights, checked in charged me $50 PER NIGHT. then called a day later to see what the deposit was and got another answer saying it was "$100 deposit for incidentals". asked for maintenance the first night i checked in and they never came. i had to get a new room key 4 times because they didnt work. over all just a bad experience. 2/10. DO NOT recommend.

We’ve stayed here about 4 times now for a banquet. This was the first time we’ve had a not so good experience. Had to get our room key reactivated 3 times. When I complained Brie insisted it was because o our phones l, when explained to her i didn’t have my phone on me my husband had it just gave an extreme attitude. Fast forward to check out. Brie was there again and she was having issues with a customer (check in) there was another you lady with blond hair just standing there and after 25 mts I asked if one can help the customer and the other person could check small it (there was like 4-5 of us trying to check out) well after another 10-15 mts they Brie finally told the her young ladies to help the same customers out while she checked us out ( which literally took 2-3mts). The hotel knowing there was a banquet going on, and expo and a wedding there was NO need for having them to be extremely short staff and what I mean about that is Brie checks us in at 6pm and she checked us out. It’s sad because we’ve never had this issue before and the hotel should plan accordingly next time. Over all the room was clean, warm, the water preassure was amazing.

When we arrived at the hotel we were told the pool was closed which was frustrating as that was one of our main factors for choosing the hotel. The desk offered to waive the cancellation fee but refused any reduction on the rate. Two of the three elevators were out of service which made it take longer to get to our fifth floor room than necessary as the elevator was in use. My husband is disabled and unable to use the stairs. When we got to the room, our key did not work so we had to go down again for a new one. The key did not work the second time either and when we went back down to the desk we’re told the key was fine but they would send maintenance up to look into it. We waited for maintenance which put us behind for our evening plans. Maintenance was finally able to fix the key and we were able to get into the room. The room was fine, but the carpets were very dirty and needed vacuuming. In addition, when we got up this morning, we realized the refrigerator did not cool, and our food had to be discarded. We also noticed that there were red fire inspection tags on all exterior doors stating that the fire alerts were not working and the only way to report to the fire department was to call 911. This was not mentioned to us at check in. Overall, the desk associate was not very welcoming or accommodating although the maintenance and housekeeping staff were pleasant. We won’t be returning.

Clean

There is loud music and kids screaming. ***! Worst experience ever. Not highly recommended. Place to get a good night sleep. What kind of place is this. I’m on a business trip and I need to get some sleep. They didn’t tell me an even was going on.

Room was spacious and clean

The stay was great. Friendly staff. Very clean room. Had a great stay.

Perfect